<h1><span style="font-size: 14pt; font-family: helvetica, arial, sans-serif;"><strong>About Upsun</strong></span></h1> <p><span style="font-size: 12pt;">Upsun is the software factory for human-AI workflows. We give teams one unified platform to create, review, deploy, and run software, with AI agents and humans working in sync. Developers, DevOps engineers, and platform teams use Upsun to build and ship with confidence, without wrestling with infrastructure.</span></p> <p><span style="font-size: 12pt;">Upsun brings this together through two products: one that shapes the work, and one that runs it.</span></p> <ul> <li><span style="font-size: 12pt;"><strong>Upsun Dispatch™: the AI-first product accelerator.</strong> Dispatch governs and simplifies collaboration between AI agents and cross-functional human teams, so work gets shaped, reviewed, and moved to production faster. Ship better code, not just more code.</span></li> <li><span style="font-size: 12pt;"><strong>Upsun Cloud: the Cloud Application Platform for AI acceleration.</strong> Cloud is where that software runs. It helps organizations launch agentic software into production confidently and reliably, with:</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Predictable performance, even at scale</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Secure, compliant environments by default</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Real-time observability and profiling built in</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Cloning, configuration, and provisioning in seconds</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Sandbox environments where AI agents can build and test safely</span></li> </ul> </li> </ul> <p><span style="font-size: 12pt;">The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. </span></p> <p><span style="font-size: 12pt;">What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. </span></p> <p><span style="font-size: 12pt;">Our values: </span></p> <p><span style="font-size: 12pt;">🌿 We make a positive impact.</span></p> <p><span style="font-size: 12pt;">✨ We aim for the stars.</span></p> <p><span style="font-size: 12pt;">💚 We care for each other. </span></p> <h1><span style="font-size: 14pt; font-family: helvetica, arial, sans-serif;"><strong>Impact of a Senior Site Reliability Engineer</strong></span></h1> <p><span style="font-size: 14pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt;">As a Senior Site Reliability Engineer at Upsun, you will lead the evolution of our cloud application platform from traditional cloud operations into a proactive, automation-driven SRE model. You will own critical engineering workstreams that enhance system reliability, scalability, and operational efficiency across multi-cloud environments. Partnering closely with engineering, product, and platform teams, you will embed reliability and performance into every stage of the software delivery lifecycle. In this role, you will anticipate architectural bottlenecks, drive infrastructure-as-code practices, and establish robust observability standards that ensure long-term system stability and uptime for our global users.</span><strong><br></strong></span></p> <h1><span style="font-size: 14pt; font-family: helvetica, arial, sans-serif;"><strong>What to expect</strong></span></h1> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Drive reliability & observability strategy:</strong> Architect and elevate system monitoring, alerting, and logging using Prometheus, Grafana, and ELK Stack, establishing actionable SLIs/SLOs aligned with core business metrics.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Automate infrastructure & workflows:</strong> Eliminate operational toil by designing and implementing resilient, automated solutions using IaC tools like Terraform and Ansible across AWS, GCP, and Azure.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Scale CI/CD & delivery pipelines:</strong> Optimize pipeline architectures for fast, secure, and zero-downtime releases, ensuring infrastructure resilience during high-volume deployment cycles.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Lead incident response & post-mortems:</strong> Guide high-priority incident triage, drive blameless post-mortem analysis, and implement preventative measures to continuously improve system resiliency.</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;"><strong>Cross-functional leadership:</strong> Partner with product and s