Billing Specialist

<p><strong>Who We Are:</strong></p> <p>SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.</p> <p>SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades <a href="https://www.soci.ai/culture/">here</a>!</p> <p> </p> <p><strong>Position Summary </strong></p> <p>The Billing Specialist is responsible for managing the day-to-day billing operations within a fast paced SaaS environment, ensuring invoices are prepared accurately, processed on schedule,  and delivered through the appropriate customer portals. This role plays a key part in  maintaining strong relationships with customers by providing accurate invoices, timely  communication, resolving billing inquiries, and supporting the cancellation and credit  processes. </p> <p>The Billing Specialist must demonstrate exceptional attention to detail, strong organizational  skills, and a proactive approach to cross-departmental collaboration with Accounting, Customer  Success, AR, and Sales teams. Success in this position is defined by accuracy, responsiveness,  and reliability in maintaining the integrity of the company’s billing operations and financial  records. </p> <p><strong>Key Responsibilities </strong></p> <p><strong>Invoice Preparation & Processing </strong></p> <ul> <li>Generate and review invoices for new, recurring, and adjusted customer contracts in  alignment with company policies. </li> <li>Upload invoices to customer portals accurately and in accordance with specific  customer formatting requirements. </li> <li>Process billing adjustments, credits, and cancellations with appropriate supporting  documentation. </li> <li>Monitor billing schedules to ensure invoices are issued on time and reflect correct  pricing, terms, and usage details. </li> </ul> <p><strong>Customer Communication & Support </strong></p> <ul> <li>Serve as the primary point of contact for customer billing inquiries and requests for  clarification. </li> <li>Respond promptly and professionally to internal and external questions related to  invoices, payment status, and account activity. </li> <li>Support customer cancellations by verifying final balances, issuing credits as applicable,  and confirming final invoice processing. </li> <li>Provide clear communication regarding billing cycles, changes, or discrepancies to  ensure customer satisfaction and transparency. </li> </ul> <p><strong>System Management & Documentation </strong></p> <ul> <li>Utilize systems including Maxio, Salesforce (SFDC), and NetSuite for contract  management, billing creation, and financial reporting. </li> <li>Maintain organized and accurate billing records to support financial audits and month end close activities.</li> <li>Ensure documentation is updated and consistent across systems for all billing-related  transactions. </li> <li>Assist with identifying process inefficiencies and contribute to ongoing system and  workflow improvements. </li> </ul> <p><strong>Internal Collaboration </strong></p> <ul> <li>Work closely with Customer Success, Sales, AR, and Revenue teams to verify contract  accuracy, pricing terms, and service details prior to invoicing. </li> <li>Coordinate with the Accounts Receivable team to support payment application, dispute  resolution, and collections follow-up. </li> <li>Communicate proactively with internal stakeholders to ensure billing alignment and  proper handling of special requests or escalations. </li> <li>Participate in team meetings and support billing initiatives and projects as assigned by  leadership. </li> </ul> <p><strong>Reporting & Analysis </strong></p> <ul> <li>Prepare billing summaries and exception reports to track invoice status, cancellations,  and outstanding customer requirements. </li> <li>Maintain and analyze data in Excel, including PivotTables, VLOOKUPs, and reconciliation  reports, to ensure billing accuracy and compliance. </li> <li>Support ad hoc reporting requests for customers as needed. </li> </ul> <p><strong>Qualifications </strong></p> <p><strong>Required Qualifications </strong></p> <ul> <li>2+ years of experience in Billing, Accounting, or a related financial operations role,  preferably in a SaaS or subscription-based business. </li> <li>Strong attention to detail and ability to process large volumes of transactions with  accuracy. </li> <li>Working knowledge of SaaS contracts, rec