<p></p> <p><strong>Department:</strong> Client Services</p> <p><strong>Role</strong>: Account Manager</p> <p><strong>Location</strong>: United States-Remote</p> <p> </p> <p> <strong><span data-contrast="none">Department Overview</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span></p> <p><span data-contrast="none">Client Services serves as the business leader for the account. The team understands the client's priorities, aligns work to business objectives, identifies growth opportunities, manages executive relationships, and ensures the agency is viewed as a trusted strategic partner. CS leads client conversations, drives decisions, manages escalations, and owns overall account health and revenue growth.</span><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span></p> <p><strong><span data-contrast="none">Role Overview</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span></p> <p><span data-contrast="auto">The Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high‑quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":276}"> </span></p> <p><span data-contrast="auto">Operating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":276}"> </span></p> <p><span data-contrast="auto">As an agency implementer, the AM connects the dots between client needs and internal execution. They manage day‑to‑day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":276}"> </span></p> <p><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":276}"> </span></p> <p><strong><span data-contrast="auto">Day-to-Day Client Support & Communication</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as a primary point of contact for routine client needs and questions.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":276}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Support preparation of materials for client-facing meetings</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Partner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Ensure client requests and priorities are documented clearly and routed to the right internal partners.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Maintain consistent follow-up and clear communication to reinforce reliability and transparency</span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="auto">Internal Project Coordination (in Partnership with PM)</span>