<div class="p-pdf_iframe__page" data-page-number="2"> <div class="textLayer" data-main-rotation="0"> <p>As a <strong>Senior Solution Consultant</strong> within <strong>Talkdesk's Professional Services (PS)</strong> organization, you will provide a white-glove experience and drive the implementation of cutting-edge <strong>CXA and CCaaS solutions </strong>that align with strategic objectives and support excellence at every stage of the Customer Journey. </p> <br><strong>Primary Responsibilities</strong> <ul> <li>Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.</li> <li>Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. </li> <li>Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.</li> <li>Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.</li> <li>Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.</li> <li>Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor's degree in a technical field or significant professional experience in a technical role</li> <li>3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment</li> <li>Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.</li> <li>Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.</li> <li>Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.</li> <li>A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels</li> <li>Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.</li> <li>Engaging personality, polished verbal and written communication skills, and meticulous attention to detail</li> <li>Highly organized self-starter that seeks challenging opportunities.</li> <li>Ability to work cross-functionally in a fast-paced environment.</li> <li>Fluency in written and spoken English.</li> </ul> <p><strong>Nice-to-haves:</strong></p> <ul> <li>Fluency in written and spoken Portuguese, Spanish, French, German.</li> <li>Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.</li> <li>Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.</li> <li>Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.<br><br></li> </ul> </div> </div> <p><strong>Pay Range (OTE Pay)</strong>: $117,000 - $178,000</p> <p><strong>Other Types of Pay</strong>: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. </p> <p><strong>Health Insurance</strong>: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).</p> <p><strong>Retirement Benefits</strong>: 401(k) plan</p> <p><strong>Paid Time Off</strong>: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.</p> <p><strong>Paid Holidays</strong>: Talkdesk offers 14 paid holidays each year. </p> <p><strong>Paid Sick Leave</strong>: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.</p> <p><strong>Method of Application</strong>: Apply online.</p> <p><strong>Application Window</strong>: The application window is expected to close at least 10 days from the posting date. The application was posted on 10/04/2026</p> <p>Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.</p> <p>All questions or concerns about this posting should be directed to the Talent team at <a href="mailto:People.Support@talkdesk.com">Talent@talkdesk.com</a>.</p><div class="content-conclusion"><p><span style="font-size: 10pt;">Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice