<p>The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.</p> <p>This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.</p> <p>The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.<br><br><strong>Key Responsibilities</strong></p> <ul> <li><span data-sheets-root="1">Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.</span></li> <li><span data-sheets-root="1">Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.</span></li> <li><span data-sheets-root="1">Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.</span></li> <li><span data-sheets-root="1">Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.</span></li> <li><span data-sheets-root="1">Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.</span></li> <li><span data-sheets-root="1">Assists with scoping SOWs for customer implementations as needed.</span></li> <li><span data-sheets-root="1">Scopes, executes and manages customer pilots and POCs. </span></li> <li><span data-sheets-root="1">Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.</span></li> <li><span data-sheets-root="1">Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.</span></li> <li><span data-sheets-root="1">Assists with marketing and demand generation events as necessary.</span></li> </ul> <p><strong><span data-sheets-root="1">Core Background</span></strong></p> <ul> <li><span data-sheets-root="1">B.S. Computer Science, Software Engineering, MIS or equivalent work experience.</span></li> <li><span data-sheets-root="1">8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.</span></li> <li><span data-sheets-root="1">Ability to command the attention in a room by delivering compelling presentations and demonstrations.</span></li> <li><span data-sheets-root="1">Good problem solving skills, including the ability to meet a business requirement with a technical solution.</span></li> <li><span data-sheets-root="1">Ability to communicate complex technical concepts to both technical and non-technical audiences.</span></li> <li><span data-sheets-root="1">Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.</span></li> <li><span data-sheets-root="1">Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.</span></li> <li><span data-sheets-root="1">Knowledge of UCaaS, CCaaS software is a plus.</span></li> <li><span data-sheets-root="1">Knowledge in web / scripting technologies is a plus</span></li> </ul> <p><strong><span data-sheets-root="1">Desirable Heath & Life Sciences Experience</span></strong></p> <ul> <li>Strong working knowledge of <strong>healthcare industry standards, regulations, and data handling practices</strong> including HIPAA, HITECH, and HITRUST.</li> <li>Proven ability to align technology solutions to <strong>clinical, operational, and financial healthcare KPIs</strong>.</li> <li>Experience in SaaS, including 2+ years supporting <strong>healthcare-specific</strong> customers.</li> <li>Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).</li> <li>Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.</li> <li><span data-sheets-root="1">Willingness to travel 20–50% fo