<div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2> <p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p> <p>Join our team, and help us shape the future of anime!</p></div><h2>About the role</h2> <p>Crunchyroll is looking for a Director, Membership & Operational Planning to turn our Membership strategy and growth targets into a clear, executable plan.</p> <p>Reporting to the VP, Membership Performance, you will own the bottom-up plan across the Membership business — connecting business performance, growth initiatives, investments, timing, dependencies, and expected impact. You’ll work across Strategy, Growth, Marketing, Lifecycle, Product, Engineering, Business Development, Finance, Data & Insights, Lines of Business, and Regional teams to make sure priorities are aligned and plans translate into action.</p> <p>This is a highly cross-functional role for someone who combines strong commercial and analytical thinking with the ability to bring structure to complex work, make trade-offs clear, and keep teams moving toward shared business goals.</p> <h3>Key Responsibilities</h3> <ul> <li>Own the Membership bottom-up plan across initiatives, markets, business levers, investments, timing, owners, dependencies, and expected impact.</li> <li>Translate long-term strategy and high-level targets into actionable annual and multi-year plans across acquisition, conversion, retention, monetization, member value, and growth.</li> <li>Lead Membership planning cycles, coordinating inputs and priorities across Finance, Growth, Marketing, Lifecycle, Product, Engineering, Data & Insights, Business Development, Lines of Business, and Regional teams.</li> <li>Build scenarios to understand the impact of different investments, timing, market conditions, content plans, product dependencies, and business performance.</li> <li>Partner closely with Finance on assumptions, investment planning, budget tracking, and plan-versus-actual performance.</li> <li>Maintain the portfolio of Membership initiatives, ensuring clear ownership, milestones, success measures, resource needs, and expected business impact.</li> <li>Surface risks, dependencies, and trade-offs early and help leaders make clear decisions on priorities and investment.</li> <li>Lead Membership operating rhythms, including initiative tracking, QBRs, executive business reviews, and plan-versus-actual reporting.</li> <li>Turn complex business inputs into clear executive updates, recommendations, and decision materials.</li> <li>Build planning tools, standards, and processes that improve accountability and decision-making without adding unnecessary process.</li> <li>Connect teams across functions and regions, clarify ownership and decision rights, and help move complex initiatives forward.</li> </ul> <p>We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office.</p> <h2>About You</h2> <ul> <li>12+ years in growth planning, strategy and operations, commercial planning, business operations, financial planning, management consulting, or a related field.</li> <li>Track record of translating business strategy and growth targets into detailed operating plans, with clear initiatives, investments, owners, milestones, dependencies, and expected impact.</li> <li>Strong background in business planning, forecasting, scenario modeling, investment decisions, KPI reporting, and plan-versus-actual analysis.</li> <li>Background in a consumer-facing business, ideally subscription, streaming, digital media, entertainment, gaming, marketplace, or another B2C platform.</li> <li>Strong commercial and financial judgment, with the ability to connect business performance to priorities and investment decisions.</li> <li>Able to work effectively across Finance, Marketing/Growth, Product, Engineering, Data/Analytics, and regional or market teams.</li> <li>Proven ability to influence senior leaders and drive accountability across teams without direct authority.</li> <li>Strong executive communication skills, with the ability to turn complex information into clear recommendations and decisions.</li> <li>Comfortable working through ambiguity, changing priorities, and competing demands in a global, matrixed organization.</li> <li>Management consulting or strategy and operations experience is a plus.</li> <li>MBA or equivalent advanced degree preferred.</li> <li>Passion for anime, entertainment, or fandom is a plus.</li> </ul> <h2>Why you will love working at Crunchyroll</h2> <p>In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:</p> <ul> <li>Receive a great compensation package including salary plus performance bonus earning potential, paid annually.</li> <li>Flexible time off policies allowing you to take the time you need to be your whole self.</li> <li>Generous medical, dental, vision, STD, LTD, and life insurance</li> <li>Health Saving Account HSA program</li> <li>Health care and dependent care FSA</li> <li>401(k) plan, with employer match