<h2><strong>🚀 About the Role</strong></h2> <p>Talkdesk is seeking a highly strategic, high-autonomy <strong>Senior People Business Partner </strong>to drive the organizational health, talent strategy, and commercial scale of our <strong>Go-to-Market (GTM)</strong> organization, focusing specifically on <strong>Sales and Marketing</strong>.</p> <p>Operating within our regional PBP model, you will partner directly with VP-and-below leaders across Enterprise Sales, Inside Sales, Channel Sales, Field Marketing, Brand, and Marketing Operations. Your mission is to align people strategy with aggressive revenue and growth targets, building a high-performing, agile commercial organization. This is a high-visibility, high-impact role for an experienced HR practitioner who thrives in a fast-paced, quota-driven environment and can flex seamlessly between strategic coaching and execution.</p> <h2><strong>🎯 What You'll Do</strong></h2> <p>As the dedicated Senior PBP for Sales & Marketing, your core responsibilities will include:</p> <h3><strong>Sales & Marketing Client Partnership</strong></h3> <ul> <li><strong>GTM Advisory:</strong> Act as the primary People Business Partner for our AMER Sales and Marketing organizations, building strong, consultative relationships with VP-level commercial leaders.</li> <li><strong>Commercial Org Design:</strong> Provide guidance on sales and marketing organizational design, including optimizing territory coverage models, spans of control, marketing team structures, and capacity planning.</li> <li><strong>Incentive & Compensation Strategy:</strong> Partner with Sales Operations and Total Rewards to advise on sales compensation structures, commission dynamics, merit cycles, promotions, and strategic offer construction for highly competitive GTM talent.</li> <li><strong>Talent Pipelines:</strong> Partner with Recruiting to execute aggressive headcount planning, build robust talent pipelines, and refine role scoping to attract top-tier commercial talent.</li> </ul> <h3><strong>AI-Driven Transformation & GTM Enablement</strong></h3> <ul> <li><strong>AI Fluency in GTM:</strong> Champion Talkdesk's <strong>AI Fluency competency framework</strong> within Sales and Marketing, embedding AI expectations into core sales methodologies, marketing competencies, and calibration conversations.</li> <li><strong>Modernizing GTM Workflows:</strong> Serve as a change agent helping Sales and Marketing teams adopt AI-first ways of working (e.g., AI-assisted lead gen, automated sales prospecting, and AI-driven content generation).</li> <li><strong>Enablement & Coaching:</strong> Partner with sales and marketing managers to coach employees toward Practitioner, Builder, and Strategist-level AI fluency, designing targeted performance plans where necessary.</li> <li><strong>Performance Calibration:</strong> Lead localized mid-year and annual review cycles, ensuring performance ratings, sales quotas, and AI fluency benchmarks are calibrated fairly and consistently.</li> </ul> <h3><strong>Performance, Culture, & Global Alignment</strong></h3> <ul> <li><strong>High-Performance Culture:</strong> Coach sales and marketing managers on navigating high-pressure performance dynamics, managing PIP processes, and structuring clear career progression paths.</li> <li><strong>Engagement & Retention:</strong> Drive targeted retention and engagement strategies for high-performing, high-potential (HiPo) commercial talent, using data from engagement surveys (e.g., Peakon/Workday) to build leadership action plans.</li> <li><strong>Global Collaboration:</strong> Collaborate with the broader regional PBP team (Americas, EMEA, APAC/Philippines) to ensure global consistency across our international commercial offices and navigate multi-jurisdictional sales employment structures.</li> </ul> <h2><strong>👤 What You'll Bring</strong></h2> <ul> <li><strong>Professional Experience:</strong> <strong>8+ years</strong> of progressive HR/People Business Partner experience, with a <strong>strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions</strong>.</li> <li><strong>ELT-Adjacent Partnership:</strong> Demonstrated experience operating at a senior level, successfully advising VP and above stakeholders in a fast-paced, matrixed commercial setting.</li> <li><strong>GTM HR Technical Expertise:</strong></li> <ul> <li>Strong working knowledge of global employment laws (US required; EMEA/APAC exposure highly valued).</li> <li>Robust understanding of sales compensation, variable commission structures, and incentive design.</li> <li>Proven experience with organizational design, capacity planning, and scaling sales/marketing teams.</li> </ul> <li><strong>Change Leadership:</strong> Experience leading large-scale cultural or technological change, with an enthusiasm for AI-driven transformation and translating AI adoption goals into GTM success.</li> <li><strong>Industry & Tools Acumen:</strong></li> <ul> <li>Experience working within a <strong>CCaaS, SaaS</strong>, or high-growth tech environment.</li> <li>Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta) as well as gene