<p class="x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj">At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.</p> <p class="x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj">We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.</p> <p class="x1yc453h x1hpqcdg x1ekroe6 xutxfr x1fie51u xgyxj25 xkyrhof x1elgs31 x1fv8qjw x1tbvfm1 xb72syl x1iew0xx x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj">As a <strong class="x1s688f">Senior Solution Consultant</strong>, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training </li> <li>Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization</li> <li>Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments </li> <li>Develop visual representation diagrams of the Customer’s end-client journey</li> <li>Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems</li> <li>Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success</li> <li>Work with customers to track work progress, and create strategies for risk mitigation and contingency planning</li> <li>Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation</li> <li>Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests</li> <li>Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor's degree in a technical field or significant professional experience in a technical role </li> <li>3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business</li> <li>Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred</li> <li>Experience with SQL/SOQL and JavaScript a plus</li> <li>Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.</li> <li>Software implementation or coding experience is a plus</li> <li>Familiar with creating and managing Web Services (REST APIs/).</li> <li>A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels</li> <li>Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued</li> <li>Engaging personality, polished verbal and written communication skills, and meticulous attention to detail</li> <li>A passion for helping people solve problems and a proven ability to understand and learn technological concepts</li> <li>Highly organized self-starter that seeks challenging opportunities</li> <li>Ability to work cross-functionally in a fast-paced startup environment</li> <li>Fluency in written and spoken English, bilingual abilities a plus</li> <li>Travel requirement: up to 30%</li> </ul><div class="content-conclusion"><p><span style="font-size: 10pt;">Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy