<p><strong>WHO WE ARE</strong></p> <p>Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to <a href="http://www.zetaglobal.com/">www.zetaglobal.com</a>.</p> <p><strong>THE ROLE</strong></p> <p><span data-contrast="none">As a leader of the CRM Customer Success team, the Director, Customer Success provides P&L ownership and leadership for a book of business. A strategist and leader who also does the work, the Director is responsible for growing and expanding our scope and presence with a portfolio of cross-vertical clients. She/he should be able to foster and nurture relationships with client decision-makers, advance the client relationships through strategic marketing consulting and advocacy, enable references for future clients, and empower an account team to fulfill against our client contractual obligations. She/he must be able to elevate the abilities of the account team through responsible leadership, development and engagement. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":150,"335559739":150,"335559740":240}"> </span></p> <p><span data-contrast="none">Customer Success is responsible for the client relationship, overseeing and ensuring excellence in strategic services and management, with the goal of achieving operational efficiency, revenue growth and profitability. The Director works with their manager, to ensure all of this through a rigorous, ongoing account planning process that involves the client, our executive leadership, the account team, and various support groups and experts. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":150,"335559739":150,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":150,"335559739":150,"335559740":240}"><em>This is a hybrid role based in Atlanta (1-2 days/week).</em></span></p> <p><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":150,"335559739":150,"335559740":240}"><strong>RESPONSIBILITIES</strong></span></p> <p><strong><span data-contrast="none">Client Management:</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">Delivers on and actively manages against Account Plan, targets & business objectives</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Balances long-term client and corporate goals with immediate client and corporate objectives and needs</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Owns and manages a client book of business between $3 Million and $4 Million</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Manages against and monitors the P&L goals and progress, respectively, on a weekly basis</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Structures account strategy based on understanding client needs and developing client relationships at all levels</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Directs & ensures contract compliance and service level fulfillment</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="none">Thought Leadership:</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none">Qquick to identify areas of inefficiency, leverages and develops solutions that produce measurable results</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":375,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none">Brings creative approaches to decision-making, while stimulating ideas from others</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":375,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="none">People Management:</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"&g