<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559685":-20,"335559737":-20,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto"><span class="TextRun SCXW94659163 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW94659163 BCX0">At </span></span><strong><span class="TextRun SCXW94659163 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW94659163 BCX0">AlertMedia</span></span></strong><span class="TextRun SCXW94659163 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW94659163 BCX0">, we're the leading Risk Intelligence and Response company helping organizations protect their people and businesses. Our mission is simple but critical: to save lives and minimize loss by </span><span class="NormalTextRun SCXW94659163 BCX0">identifying</span><span class="NormalTextRun SCXW94659163 BCX0"> emerging threats worldwide and enabling </span><span class="NormalTextRun SCXW94659163 BCX0">timely</span><span class="NormalTextRun SCXW94659163 BCX0"> communication when emergencies impact personal safety or business continuity.</span> <span class="NormalTextRun SCXW94659163 BCX0"> </span></span><span class="EOP Selected SCXW94659163 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span> </span><span data-ccp-props="{"201341983":0,"335559685":-20,"335559737":-20,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong></p> <ul> <li><em><span data-contrast="auto">We’re humans not robots</span></em></li> <li><em><span data-contrast="auto">Customers always come first</span></em></li> <li><em><span data-contrast="auto">We work better together</span></em></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em></li> <li><em><span data-contrast="auto">Our reputation is priceless</span></em></li> <li><em><span data-contrast="auto">Hard work pays off</span></em><span data-contrast="auto"> </span> <span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> </ul> <p><span data-contrast="auto">We're seeking an experienced and visionary <strong>Vice President, Customer Success</strong> to lead AlertMedia's Customer Success organization. This executive will be responsible for ensuring customers realize extraordinary value from our solutions, achieve their safety and security goals, and build a long-term, trusted partnership with AlertMedia.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">You will define the strategic direction of Customer Success, lead and develop a high-performing team, and partner cross-functionally to shape the AlertMedia customer journey - including how AI and automation reshape that journey going forward. This is a highly visible role that will directly impact AlertMedia's growth, customer loyalty, and continued market leadership.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">What You'll Do</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Own your function:</span></strong><span data-contrast="auto"> Take responsibility for the Customer Success department's vision and strategy, people, and outcomes.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Grow talent:</span></strong><span data-contrast="auto"> Recruit, mentor, and empower leaders and individual contributors across Customer Success, maintaining exceptionally high standards.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Drive outcomes:</span></strong><span data-contrast="auto"> Drive adoption, retention and customer advocacy, delivering measurable results across all customer segments.&