<div class="content-intro"><p><strong><em>Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision.</em></strong><strong><em> </em></strong></p> <p><em>Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. </em></p></div><p><strong>The </strong><strong>Client Happiness Servicing Associate</strong><strong> position will report to the </strong><strong>Servicing Supervisor of Client Happiness</strong><strong>. </strong></p> <p><strong>As the Client Happiness Servicing Associate, you will:</strong></p> <ul> <li>Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity.</li> <li>Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets.</li> <li>Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups.</li> <li>Collaborate with internal teams to address client needs. Educate customers on loan processes, repayment options, and company products, and promote additional offerings during service interactions when appropriate.</li> <li>Maintain clear and professional records in client systems. Conduct research using internal/external tools and coordinate with other departments to ensure timely and effective resolution.<br><br></li> </ul> <p><strong>About You: </strong></p> <ul> <li>At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct.</li> <li>You have a distraction-free environment consistently available to promote a professional, client-focused call environment. </li> <li>Tech-savvy (MAC preferred), with the ability to perform basic math calculations for loan support and navigate business systems efficiently.</li> <li>Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and within cross-functional teams.</li> </ul> <p><strong>Even Better:</strong></p> <ul> <li>Experience in student lending, banking, or financial aid industries</li> <li>Background in call center environments or exposure to sales and/or account management roles</li> <li>Familiarity with loan processing and/or underwriting procedures</li> </ul> <p><strong>Where:</strong></p> <ul> <li>This role will be based in the US.</li> </ul> <p><strong>Compensation: </strong></p> <p>A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.</p> <p><strong>Salary Range:</strong> $47,000 - $60,000<strong> </strong>USD.<strong> </strong>Employees are also eligible for performance-based bonuses.</p> <p>#LI-AM</p><div class="content-conclusion"><p><strong>Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: </strong></p> <ul> <li>Health, Dental, & Vision benefits plus savings plans</li> <li>Mac computers + work-from-home stipend to set up your home office</li> <li>Monthly internet and phone reimbursement</li> <li>Employee Stock Purchase Plan</li> <li>Restricted Stock Units (RSUs)</li> <li>401(k) plan to help you save for retirement plus a company match</li> <li>Robust tuition reimbursement program</li> <li>$1,000 travel perk on each Earnie-versary to anywhere in the world </li> <li>Competitive days of annual PTO</li> <li>Competitive parental leave</li> </ul> <p><strong>What Makes an Earnie:</strong></p> <p>At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:</p> <ul> <li><strong>Every Second Counts</strong>: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.</li> <li><strong>Choose To Do Hard Things</strong>: We win by tackling the hard things that others avoid, fueled by grit and resilience.</li> <li><strong>Pursue Excellence</strong>: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.</li> <li><strong>Lead Together</str