<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview</strong></span></p> <p><span style="font-size: 10pt;">We are seeking a <strong>Sr. Manager, Release & Issue Management </strong>to lead and scale a high-impact organization responsible for software issue triage, technical investigations, root cause analysis, release management and closure of software issues affecting the humanoid robot fleet.</span></p> <p><span style="font-size: 10pt;">This role owns the strategy, execution, and evolution of the organization's software issue and release management capabilities. You will lead a team of triage & root cause analysis engineers and release management, establishing the frameworks, processes, and technical rigor required to rapidly diagnose complex software issues through alignment with software development teams on prioritization and resolution, and ensure fixes are appropriately incorporated into release.</span></p> <p><span style="font-size: 10pt;">The ideal candidate combines strong technical depth in software debugging, diagnostics, root cause analysis, and release processes with proven leadership experience, enabling them to set technical direction, drive cross-functional execution, develop tooling and processes, and build a high-performing team that improves fleet reliability and accelerates effective software releases.</span></p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <p><span style="font-size: 10pt;"><strong>Organizational Leadership & Strategy</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build and lead a high-performing Release & Issue Management organization, including triage, RCA, and release management.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define the strategy, operating model, and technical direction for software issue and release management.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Mentor engineers and foster technical rigor and ownership.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Communicate risks, defect trends, and release recommendations to stakeholders.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Software Issue Management</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead triage and technical investigation of complex software issues escalated from Field Operations, Release Validation, and Engineering.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive root cause analysis, issue classification and ownership to individual software components.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaborate with the software development team to prioritize fleet-impacting defects based on severity, recurrence, and release risk.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Standardize issue investigation and closure practices to ensure all issues are technically resolved and verified.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Leverage deep-dive analysis of issue and release data to pinpoint systemic risks, failure modes, and defect trends, driving continuous improvements in software quality and release efficacy.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Diagnostic Tooling & Analytics</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify and close gaps in observability, logging, and telemetry; partner with platform teams to maximize fleet issue visibility.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Architect diagnostic tools, workflows, and dashboards that reduce time-to-root-cause while empowering Field Operations with self-service capabilities for identifying and resolving known issues, minimizing engineering escalations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish scalable tooling and data-driven workflows that improve issue investigation, fleet monitoring, and software release efficacy.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Release Management</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own the end-to-end software release management process, including release planning, scope, readiness criteria, issue tracking, and deployment coordination.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Align Software Development, System Validation, and Field Operations teams on release scope, defect prioritization, validation strategy, and deployment readiness.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure fixes for fleet-impacting issues are validated with appropriate regressi