<div class="content-intro"><h3><strong>About Engine</strong></h3> <p>Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.<br><br>That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).<br><br>We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.<br><br>Come outpace the ordinary and build the future of travel with us.</p></div><h3><strong>About the Role</strong></h3> <p>We are looking for a <strong>customer-obsessed</strong> Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.</p> <p>Your success in this role is defined by three core pillars: <strong>Maintain</strong> & <strong>Expand </strong>your accounts' GBV, <strong>mitigating risk</strong> to prevent churn/downsell, and aggressively increase <strong>product attach rates</strong> across the Engine suite. </p> <h3><strong>Key Responsibilities</strong></h3> <ul> <li><strong>Portfolio Stability & Expansion:</strong> Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.</li> <li><strong>Co-sell Approach:</strong> Work in lockstep with your <strong>Account Director (AD) counterpart</strong> on larger expansion and risk opportunities. </li> <li><strong>Risk Mitigation:</strong> Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.</li> <li><strong>Driving Product Attach Rate:</strong> Master the <strong>Engine product suite</strong> to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.</li> <li><strong>Portfolio Orchestration:</strong> Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.</li> <li><strong>Strategic Engagement:</strong> Conduct high-impact <strong>Quarterly Business Reviews (QBRs)</strong> and maintain relationships with key stakeholders and C-suite executives.</li> <li><strong>Product Advocacy & Training:</strong> Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.</li> <li><strong>KPI Excellence:</strong> Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.</li> </ul> <h3><strong>What You’ll Bring to Engine</strong></h3> <ul> <li><strong>Experience:</strong> 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).</li> <li><strong>Sales Acumen:</strong> A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.</li> <li><strong>Data-Driven Mindset:</strong> Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.</li> <li><strong>Cross-Functional Communication & Collaboration:</strong> Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.</li> <li><strong>Technical Aptitude:</strong> You’re comfortable explaining complex product features and leading live demonstrations for diverse audiences.</li> <li><strong>Customer Centricity:</strong> A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.</li> <li><strong>Innate Curiosity:</strong> You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.</li> </ul> <h3><strong>Core Objectives</strong></h3> <ol> <li><strong>Maintain & Expand:</strong> Grow the Net Revenue Retention (NRR) within your assigned book.</li> <li><strong>Mitigate:</strong> Minimize Gross Revenue Retention (GRR) loss by stopping churn and downsell </li> <li><strong>Attach:</strong> Increase the number of Engine products used per customer to deepen "stickiness."</li> </ol> <p><strong>The Engine Edge: Perks & Compensation </strong></p> <p>We believe in rewarding great work with great benefits:</p> <ul> <li&