<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><h2><span style="font-size: 10pt;">Role Summary</span></h2> <p>We are seeking a strategic thinker to own Payoneer's RFP and solutions delivery capability. You will build a modern, knowledge-driven RFP function that leverages AI and automation to scale response quality. You will also serve as a Solution & Implementation Manager on enterprise deals, building deep product and customer knowledge that directly informs RFP accuracy and responsiveness.</p> <p><span style="font-size: 10pt;"><strong>This role balances two complementary responsibilities:</strong></span> <br><br>(1) Designing and evolving a scalable RFP capability through knowledge management and automation<br>(2) Acting as a hands-on SIM when RFP volume is lower. The SIM expertise is what enables RFP excellence—knowing our solutions intimately allows you to ensure responses accurately reflect product capabilities and implementation realities</p> <p>Location: Gurgaon, India</p> <p>Work Arrangement: Hybrid (to be coordinated to overlap with EMEA/Global teams)</p> <p>Employment Type: Full-time</p> <h2><span style="font-size: 10pt;">What You'll Own</span></h2> <h3><span style="font-size: 10pt;">Knowledge Management & RFP Strategy (Primary)</span></h3> <ul> <li>Design and maintain a centralized knowledge management system that serves as the foundation for RFP responses</li> <li>Build automation and AI-assisted workflows to cover automated intake parsing, response drafting, versioning, knowledge management and quality gating</li> <li>Define RFP policies; ensure organization-wide understanding and adoption</li> <li>Lead continuous improvement: analyze win/loss themes, refresh content quarterly, incorporate feedback from Sales and delivery teams</li> <li>Own the accuracy of RFP responses by leveraging hands-on SIM knowledge to ensure solution descriptions and commitments reflect delivery reality</li> <li>Partner with Sales, Product, Ops, and Compliance to maintain content quality and relevance as our solutions evolve</li> </ul> <h3><span style="font-size: 10pt;">Solution & Implementation Management (Primary when RFP volume is lower)</span></h3> <ul> <li>Act as Solution & Implementation Manager on assigned enterprise deals, owning scoping, design, delivery and client success</li> <li>Build and maintain deep product and customer knowledge through hands-on implementation work</li> <li>Apply standard PS methodologies and client experience standards</li> <li>Bring implementation insights back into RFP process and knowledge base, ensuring responses reflect what we can actually deliver</li> </ul> <h2><span style="font-size: 10pt;">Who You Are</span></h2> <ul> <li>5-7 years in enterprise presales, solution architecture, or technical account management</li> <li>3-4 years leading RFP/RFI strategy and operations; passionate about knowledge management and process automation</li> <li>Demonstrated experience redesigning significant operational processes and driving organization-wide adoption</li> <li>Track record managing complex, multi-stakeholder enterprise implementations</li> <li>Ability to think systemically about workflows, automation, and tradeoffs (where automation adds value vs. where human judgment is required)</li> <li>Strong cross-functional influence skills to drive alignment with Sales, Product, Ops, Compliance</li> <li>High fluency with AI tools (Claude, ChatGPT, etc.); demonstrated experience using or building AI agents for workflow automation</li> <li>High standards for quality and accuracy; ownership mindset; bias toward action</li> <li>Excellent written and verbal communication; ability to learn new technical domains quickly</li> <li>Bachelor's degree or equivalent professional experience</li> </ul> <h2><span style="font-size: 10pt;">What We Value</span></h2> <p>A builder's mindset. You see a broken system and ask: 'How would I redesign this from scratch?'</p> <p>Ownership and accountability. You own outcomes: when things go wrong, you diagnose and improve</p> <p>Learning agility. You're comfortable with new domains and approaches; you adapt and grow</p> <p>Customer empathy. You care about impact—for internal stakeholders and external clients</p> <p>Humble collaboration. You elevate others, build trust, and lead through influence</p> <p>Bias toward action. You move forward with incomplete information and iterate based on feedback</p><div class="content-conclusion"><p><strong><span data-contrast="auto">The Payoneer Ways of Working</span></strong><span data-ccp-props="{"335559738":240,"335559739":0}"> &l