<div class="content-intro"><p><strong>About Payoneer</strong></p> <p>Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p> <p>By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p>We are looking for a talented Customer Success Manager/ Senior Customer Success Manager to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and high impact solutions, this is your opportunity to shape the future of customer success.</p> <p><strong>Full time | Hybrid | Manila</strong><br><br><strong>What You’ll Do</strong></p> <ul> <li>Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.</li> <li>Lead commercial conversations, including upsell, cross-sell, and renewal discussions.</li> <li>Build and maintain strong relationships with C-level executives and senior stakeholders.</li> <li>Develop and execute quarterly and annual account growth plans to maximize customer value.</li> <li>Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.</li> <li>Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.</li> <li>Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.</li> <li>Create customer success stories, case studies, and advocacy opportunities to showcase business impact.</li> <li>Identify strategic growth opportunities within existing accounts and drive long-term customer success.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.</li> <li>5+ years of experience in Customer Success, Account Management, or B2B Sales roles.</li> <li>Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.</li> <li>Excellent negotiation, relationship-building, and stakeholder management skills.</li> <li>Confident presenter with experience leading executive meetings and engaging senior decision-makers.</li> <li>Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.</li> <li>Customer-focused and proactive, with a strong sense of ownership and accountability.</li> <li>Analytical thinker with the ability to translate customer insights into strategic actions.</li> <li>Experience using Salesforce or similar CRM platforms.</li> </ul> <p><strong> </strong><strong>Preferred Qualifications</strong></p> <ul> <li>Experience in Enterprise Sales or Enterprise Account Management.</li> <li>Background in Fintech, Payments, or SaaS environments.</li> <li>Familiarity with customer lifecycle management and strategic account planning.</li> <li>Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus</li> <li>Knowledge of additional APAC languages is a plus</li> </ul> <p> </p><div class="content-conclusion"><p><strong><span data-contrast="auto">The Payoneer Ways of Working</span></strong><span data-ccp-props="{"335559738":240,"335559739":0}"> </span></p> <p style="line-height: 1;"><strong><span data-contrast="auto">Act as our customer’s partner on the inside</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Learning what they need and creating what will help them go further.</span></em><span data-ccp-props="{"335559739":0}"> </span></p> <p><strong><span data-contrast="auto">Do it. Own it.</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Being fearlessly accountable in everything we do.</span></em><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-ccp-props="{"335559739":0}"><strong><span data-contrast="auto">Continuously improve</span></strong> <br><em><span data-contrast="auto">Always striving for a higher standard than our last.</span></em> </span></p> <p><strong><span data-contrast="auto">Build each other up</span></strong><span data-ccp-props="{"335559739":0}"> <br></span><em><span data-contrast="auto">Helping each other grow, as professionals and people.</span></em><span data-ccp-props="{"335559739":0}"> </span></p> <p style="line-height: 1;"><span data-contrast="auto"><span da