<div class="content-intro"><p>At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</p></div><p><span style="font-size: 12pt;"><strong>Role Overview </strong></span></p> <p><span style="font-size: 12pt;">As a Manager, Cortland Front Door Waste, you'll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience. </span></p> <p><span style="font-size: 12pt;">Team Leadership & Development </span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide regular feedback, performance documentation, and support to reinforce expectations and accountability. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Promote a positive, collaborative team culture focused on safety, service, and operational excellence. </span></li> </ul> <p><span style="font-size: 12pt;">Operational Management </span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Approve time sheets and verify that routes and communities are serviced as scheduled. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead new community launches, including distribution of containers and initial service setup. </span></li> </ul> <p><span style="font-size: 12pt;">Quality Control & Safety </span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Enforce, promote, and train team members on all EPA, OSHA, and company safety policies. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Report all safety incidents thoroughly and promptly, following established protocols. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain accurate community, associate, and operational records. </span></li> </ul> <p><span style="font-size: 12pt;">Customer & Stakeholder Communication </span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the primary operational contact for property managers and onsite teams. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Address service escalations promptly and professionally. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with property teams to adjust service needs, resolve resident compliance issues, and maintain continuous service quality. </span></li> </ul> <p><span style="font-size: 12pt;">Resource & Equipment Management </span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain inventory of supplies (PPE, containers, waste stations, tools) and ensure proper usage across the team. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive to the warehouse as needed to replenish supplies or equipment. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure that vehicles, carts, compactors, and tools are properly maintained and safe to operate. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate repairs or service requests and reduce equipment downtime. </span></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications </strong></span></p&g