<p><strong>Job Title:</strong> Director of Technical Implementation, EMEA</p> <p><strong>Work Location:</strong> Windsor UK </p> <p><strong> </strong></p> <p><strong>Job Summary:</strong></p> <p>The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.</p> <p>The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.</p> <p>In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.</p> <p>Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.</p> <p><strong>Key Responsibilities:</strong></p> <p><strong> </strong></p> <ul> <li>Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. </li> <li>Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. </li> <li>Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. </li> <li>Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. </li> <li>Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. </li> <li>Oversee partner strategy and execution, including onboarding, performance management, and management alignment. </li> <li>Embed and scale the AI-powered ARIES methodology across all technical delivery activities. </li> <li>Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. </li> <li>Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. </li> <li>Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. </li> <li>Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.</li> </ul> <p><strong> </strong></p> <p><strong>Qualifications:</strong></p> <p><strong> </strong></p> <ul> <li>10+ years of experience in technical delivery, implementation, or professional services leadership. </li> <li>Proven track record managing large-scale, complex, multi-country implementation programs. </li> <li>Strong background in healthcare IT or enterprise software implementation environments. </li> <li>Deep understanding of technical architectures, integration, and data platforms. </li> <li>Experience with resource management, forecasting, and operational optimization at scale. </li> <li>Demonstrated ability to lead organizational transformation and drive standardization. </li> <li>Strong leadership and stakeholder management skills in a matrix environment. </li> <li>Experience working with partners and external delivery ecosystems. </li> <li>Strategic mindset with the ability to translate vision into execution. </li> <li>Ability to travel internationally 60% of the time.</li> </ul> <p><strong>Education and Training:</strong></p> <ul> <li>Relevant University technical Degree </li> <li>Proficiency in English </li> </ul> <p><strong>Key Success Factors:</strong></p> <ul> <li>Improved delivery predictability and quality across EMEA </li> <li>Increased resource utilization and cross-regional efficiency </li> <li>Strong partner performance and optimization </li> <li>Effective adoption of AI-driven implementation practices </li> <li>Scalable and standardized technical delivery model across EMEA markets</li> </ul><div class="content-conclusion"><p style="font-weight: 400;"><strong>About InterSystems</strong></p> <p style="font-weight: 400;">InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. 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