<h3>About Zuora</h3> <p>At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.</p> <p> </p> <h3>The Opportunity</h3> <p>At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven <strong>Customer Solution Engineer</strong> to help us win over customers and shape the future of monetization for the world’s most innovative companies.</p> <p>As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.</p> <p>In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow. </p> <p> </p> <p><strong>What you’ll do</strong></p> <ul> <li>Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.</li> <li>Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.</li> <li>Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.</li> <li>Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.</li> <li>Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.</li> <li>Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.</li> <li>Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.</li> <li>Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.</li> <li>Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.</li> <li>Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.</li> <li>Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.</li> <li>Travel as needed within your territory.</li> </ul> <h2> </h2> <h3>About You</h3> <ul> <li>3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).</li> <li>A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.</li> <li>Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.</li> <li>Strong understanding of value-based selling and SaaS / cloud business models.</li> <li>Familiarity with subscription and recurring revenue models.</li> <li>Experience with structured sales methodologies such as MEDDIC or Value Selling.</li> <li>Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).</li> <li>Bachelor’s degree or relevant FinTech or enterprise software experience.</li> </ul> <h2> </h2> <h3>About the Team</h3> <p>The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges.</p> <p>You’ll join a highly collaborative, curious, and impact-driven group that:</p> <ul> <li>Works closely with Sales, Product, and Customer teams to shape deals and influence product direction.</li> <li>Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies.</li> <li>Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.</li> </ul> <p>Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.</p> <h2> </h2> <h3>Benefits</h3> <p>Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:</p> <ul> <li>Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs</li> <li>Medical, dental, and vision insurance</li> <li>Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break</li> <li>P