<p style="text-align: left;"><strong data-start="248" data-end="291">Passionate about coding and technology?</strong> Join our Customer Service Tech Team in Malta as a <strong data-start="342" data-end="363">Systems Developer</strong>, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience.</p> <p style="text-align: left;"> </p> <h3 data-start="631" data-end="655"><strong data-start="635" data-end="655">Responsibilities</strong></h3> <p data-start="657" data-end="729">As a key member of our team, your primary responsibilities will include:</p> <ul> <li data-start="733" data-end="864">Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations.</li> <li data-start="867" data-end="1005">Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment.</li> <li data-start="1008" data-end="1128">Implementing new features and improving existing functionalities to optimize user experience and operational efficiency.</li> <li data-start="1131" data-end="1228">Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems.</li> <li data-start="1231" data-end="1368">Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices.</li> <li data-start="1371" data-end="1498">Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group.</li> </ul> <h3 data-start="1505" data-end="1525"><strong data-start="1509" data-end="1525">Requirements</strong></h3> <p data-start="1527" data-end="1671">We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following:</p> <p data-start="1673" data-end="1701"><strong data-start="1673" data-end="1701">Version Control & DevOps</strong></p> <ul> <li data-start="1704" data-end="1743">Git (branching, merging, pull requests)</li> <li data-start="1746" data-end="1760">GitHub Actions</li> <li data-start="1763" data-end="1769">Docker</li> </ul> <p data-start="1771" data-end="1798"><strong data-start="1771" data-end="1798">Programming & Scripting</strong></p> <ul> <li data-start="1801" data-end="1850">Strong grasp of Object-Oriented Programming (OOP)</li> <li data-start="1853" data-end="1856">PHP</li> <li data-start="1859" data-end="1887">JavaScript (ES2015+), jQuery</li> <li data-start="1890" data-end="1931">React (and other JS libraries/frameworks)</li> <li data-start="1934" data-end="1944">HTML5/CSS3</li> <li data-start="1947" data-end="1976">.NET, .NET Core, ASP.NET Core</li> </ul> <p data-start="1978" data-end="1991"><strong data-start="1978" data-end="1991">Databases</strong></p> <ul> <li data-start="1994" data-end="2041">MySQL and PostgreSQL (strong working knowledge)</li> <li data-start="2044" data-end="2065">MSSQL and Redis/NoSQL</li> </ul> <p data-start="2067" data-end="2088"><strong data-start="2067" data-end="2088">Operating Systems</strong></p> <ul> <li data-start="2091" data-end="2124">Basic Ubuntu/Linux shell commands</li> <li data-start="2127" data-end="2167">Windows scripting and command-line usage</li> </ul> <p data-start="2169" data-end="2180"><strong data-start="2169" data-end="2180">General</strong></p> <ul> <li data-start="2183" data-end="2219">Excellent written and spoken English</li> <li data-start="2222" data-end="2287">Academic background in Computer Science or Information Technology</li> <li data-start="2290" data-end="2325">Strong and efficient coding ability</li> </ul> <h3 data-start="2332" data-end="2368"><strong data-start="2336" data-end="2368">Extras / Considered an Asset</strong></h3> <p data-start="2370" data-end="2450">While not mandatory, experience with any of the following will give you an edge:</p> <ul> <li data-start="2454" data-end="2504">Active GitHub/Bitbucket profile with contributions</li> <li data-start="2507" data-end="2555">Experience with <strong data-start="2523" data-end="2534">Next.js</strong> and <strong data-start="2539" data-end="2555">Tailwind CSS</strong></li> <li data-start="2558" data-end="2605">Exposure to both Windows and Linux environments</li> <li data-start="2608" data-end="2668">Familiarity with MVC frameworks (e.g., Laravel, ASP.NET MVC)</li> <li data-start="2671" data-end="2738">Package managers and build tools: Composer, NPM, Bower, Grunt, etc.</li> <li data-start="2741" data-end="2763">AWS Management Console</li> <li data-start="2766" data-end="2802">Knowledge of SOLID design principles</li> <li data-start="2805" data-end="2847">Exposure to additional modern technologies</li> </ul> <h3 data-start="2854" data-end="2874"><strong data-start="2858" data-end="2874">Who Are You?</strong></h3> <ul> <li data-start="2878" data-end="2936">An excellent communicator with a strong command of English</li> <li data-start="2939" data-end="3007">