Engineering Manager

<div class="content-intro"><h3>About Point</h3> <p><strong>✨ Real Impact, Real People:</strong> Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.</p> <p><strong>✨ Funding:</strong> With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.</p> <p><strong>✨ Game-changing Product:</strong> We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.</p> <p><strong>✨ Great Place to Work:</strong> Our employees love working here! We are a <a href="https://www.greatplacetowork.com/certified-company/7037273">Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area</a>.</p> <p><strong>✨ Remote First Culture, Genuine Connection:</strong> Work from anywhere in the U.S. while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Select roles may require onsite work at our Palo Alto office one day per week.</p> <p> </p> <p> </p></div><p><strong>Location</strong></p> <p>This is a hybrid role based in Palo Alto, with team members expected to work onsite one day per week for in-person collaboration. </p> <p> </p> <p><strong>About the role</strong></p> <p>AI is reshaping how we serve homeowners at Point — from voice agents to email, chat, and SMS agents that enable self-service at scale. We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role.</p> <p>Check out our latest <a href="https://point.com/blog/engineering-wins-at-point-in-2024" target="_blank">Engineering Blog</a> to learn more about why it's a great time to join Point's Engineering team!</p> <p> </p> <p><strong>Your responsibilities</strong></p> <ul> <li>Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.</li> <li>Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.</li> <li>Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues.</li> <li>Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.</li> <li>Establish success metrics for agent performance and use data to prioritize the roadmap.</li> <li>Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale.</li> <li>Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.</li> <li>Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse.</li> </ul> <p> </p> <p><strong>About you</strong></p> <ul> <li data-section-id="mqwnvj" data-start="104" data-end="259">7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.</li> <li data-section-id="k20cx0" data-start="260" data-end="383">Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.</li> <li data-section-id="vwqk7g" data-start="384" data-end="517">Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration.</li> <li data-section-id="1brebrh" data-start="518" data-end="700">Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact.</li> <li data-section-id="1eme8xo" data-start="701" data-end="801">Deep systems design expertise, with a focus on building reliable, observable, real-time services.</li> <li data-section-id="fu4ik3" data-start="802" data-end="941">Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution.</li> <li data-section-id="x2knjy" data-start="942" data-end="1086">Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives.</li> <li data-section-id="1emffe" data-start="1087" data-end="1239">Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning.</li> <li data-section-id="1miqhkg" data-start="1240" data-end="1364">Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture.</li> <li data-section-id="1abtfiu" data-start="1365" data-end="1496">Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.</li> <li data-section-id="xyjtv1" data-start="1497" data-end="1602"&