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Services Sales Manager(BFSI Sales)

nice · India - Pune · India - Pune
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<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>NiCE Actimize is seeking a commercially astute and delivery-oriented <strong>Principal, Attached Services Sales</strong> to support new software license pursuits across regional and multi-regional markets.</p> <p>This senior individual contributor role partners closely with License Sales, Professional Services leadership, Pre-Sales, Product Management, SMEs, and Delivery teams to shape, estimate, and position professional services offerings associated with new software license transactions.</p> <p>The successful candidate will be responsible for developing credible, competitive, commercially viable, and deliverable services propositions covering implementation, consulting, advisory, managed services, integration, testing, deployment, and program governance activities. The role combines services sales, solution consulting, implementation scoping, commercial proposal development, and delivery risk management.</p> <p>The primary objective of the role is to help License Sales win business while ensuring that services commitments remain commercially sound, operationally achievable, and aligned with customer outcomes</p> <p> </p> <p><strong>How will you make an impact?</strong></p> <p><strong>Opportunity & Deal Shaping</strong></p> <ul> <li>Partner with License Sales teams early in the sales cycle to influence opportunity strategy and solution positioning.</li> <li>Build trusted relationships with key stakeholders across Sales, Professional Services, Product, Delivery, and customer organizations.</li> <li>Participate in customer workshops, executive briefings, discovery sessions, and solution discussions.</li> <li>Identify implementation requirements, customer objectives, business outcomes, and delivery considerations.</li> <li>Establish well-qualified attached services opportunities within software license pursuits.</li> </ul> <p><strong>Services Solution Development</strong></p> <ul> <li>Assess solution scope, implementation complexity, technical dependencies, delivery capability, and customer readiness.</li> <li>Define implementation strategies, deployment approaches, resource models, and governance structures.</li> <li>Develop implementation, consulting, advisory, integration, migration, testing, and managed services propositions.</li> <li>Ensure proposed solutions are deliverable, scalable, and aligned with established delivery methodologies.</li> </ul> <p><strong>Commercial Ownership</strong></p> <ul> <li>Develop accurate effort estimates, pricing models, commercial proposals, Statements of Work (SOWs), quotations, RFP responses, and RFI responses.</li> <li>Support fixed-price, time-and-materials, managed services, and outcome-based commercial structures.</li> <li>Balance competitiveness, customer requirements, delivery feasibility, margin objectives, and business risk.</li> <li>Maintain forecast accuracy and support attainment of services bookings, revenue, and margin targets.</li> </ul> <p><strong>Risk & Delivery Governance</strong></p> <ul> <li>Identify solution risks, delivery risks, scope gaps, assumptions, constraints, and dependencies.</li> <li>Coordinate with SMEs, Architects, Product teams, and Delivery leaders to resolve issues and close gaps.</li> <li>Ensure risks and assumptions are clearly documented within proposals and contractual commitments.</li> <li>Maintain accountability for transition readiness prior to project mobilization.</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Collaborate with Pre-Sales, Product Management, Delivery, Professional Services Leadership, and Solution Architects.</li> <li>Mobilize subject matter experts to validate scope, effort estimates, implementation approaches, and customer commitments.</li> <li>Support executive deal reviews and strategic opportunity governance activities.</li> </ul> <p><strong>Continuous Improvement</strong></p> <ul> <li>Develop and maintain standardized estimation models, implementation approaches, proposal templates, and reusable delivery assets.</li> <li>Enhance repeatable service offerings and implementation packages.</li> <li>Contribute market, customer, and delivery insights to strengthen service positioning and value messaging.</li> </ul> <p><strong>Handover & Mobilization</strong></p> <ul> <li>Ensure successful transition of won engagements to Delivery teams.</li> <li>Provide comprehensive handover documentation covering scope, estimates, assumptions, risks, dependencies, pricing, and customer commitments.</li> <li>Remain engaged during mobilization and agreed executive checkpoints to support delivery readiness.</li> </ul> <p> </p> <p><strong>Have you got what it takes?</strong></p> <p><strong>Education</strong></p> <ul> <li>Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Finance,

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