<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><h2 class="s3"><span class="s2">Manager, Project Management – Public Safety</span></h2> <p class="s5"><strong><span class="s4">About the Role</span></strong></p> <p class="s6">As a Manager of Project Management at<span class="Apple-converted-space"> </span>NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions. You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.</p> <p class="s5"><strong><span class="s4">How You Will Make an Impact</span></strong></p> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Guide escalation management and ensure projects meet quality, timeline, and budget commitments</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting</div> <p class="s5"><strong><span class="s4">What We’re Looking For</span></strong></p> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>PMP or relevant Project Management certification strongly preferred</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>8+ years of experience managing SaaS or technology solution delivery</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Minimum 5 years of proven people management, team leadership, and direct reports supervision</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Familiarity with technical integrations<span class="Apple-converted-space"> </span>to<span class="Apple-converted-space"> </span>third-party systems (e.g., APIs, data exchange, and interface requirements)</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Exceptional planning, prioritization, and risk management skills</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Strong communication, stakeholder engagement, and escalation management abilities</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Collaborative mindset with a proven ability to build partnerships and align cross-functional teams (Sales, Solution Architects, Customer Success, Support, R&D) around shared goals</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space"> </span></span>Skilled at facilitating teamwork, resolving conflict constructively, and fostering open feedback and knowledge sharing across distributed teams</div> <div class="s6"><span class="s7">•<span class="Apple-converted-space">