<div class="content-intro"><p style="text-align: left;"><span class="EOP Selected SCXW266852386 BCX0" data-ccp-props="{"335559739":180}"><span class="TextRun SCXW138449726 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138449726 BCX0"><strong>Hypori, Inc.</strong> is a high-growth cybersecurity SaaS </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">company transforming</span><span class="NormalTextRun SCXW138449726 BCX0"> how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">d d</span><span class="NormalTextRun SCXW138449726 BCX0">ata </span><span class="NormalTextRun SCXW138449726 BCX0">from a</span><span class="NormalTextRun SCXW138449726 BCX0">ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.</span></span><span class="EOP Selected SCXW138449726 BCX0" data-ccp-props="{"335559739":180}"> </span> </span></p></div><p><strong>Overview</strong></p> <p>Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, we are expanding into new commercial and regulated markets.</p> <p>Hypori is looking for a hands-on, customer-focused IT Support Specialist to join our Corporate IT team in Austin. You will provide desktop and end-user support for Hypori employees, keeping laptops, accounts, peripherals, and office technology running smoothly. Working under the direction of the IT System Administrator, you will resolve day-to-day technical issues and help with routine administration of our corporate IT systems.</p> <p>This is an early-career role for someone with 1–2 years of experience who wants to grow. As Hypori expands, the people who build our product and serve our customers depend on IT that just works. You will get hands-on exposure to enterprise identity, device management, and security in a company where security is the product.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Provide in-person support to employees and guests at our Austin office</li> <li>Resolve employee issues through Jira, documenting tickets and contributing knowledge base articles in Confluence</li> <li>Set up and troubleshoot conference rooms and video conferencing equipment</li> <li>Issue new computer hardware to employees and handle the disposition of end-of-life equipment</li> <li>Maintain asset inventory processes and systems for hardware, software, and subscription services</li> <li>Help carry IT projects to completion with direction from the IT System Administrator</li> <li>Perform other related duties in support of goals set by the CSO</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>1–2 years of experience in an IT helpdesk, desktop support, or IT support role</li> <li>Hands-on experience troubleshooting Windows and macOS hardware and software</li> <li>Working knowledge of Microsoft 365, Entra ID (Azure AD), Active Directory, and MDM solutions such as Jamf, Intune, or NinjaOne</li> <li>Strong troubleshooting and problem-solving skills</li> <li>Strong communication skills, with the ability to explain technical issues clearly to technical and non-technical users</li> <li>CompTIA A+ and CompTIA Security+ certifications</li> <li>Ability to lift and move computer equipment up to 40 lbs</li> <li>U.S. citizenship required; Hypori is not able to offer visa sponsorship for this role</li> <li>Position of Trust: the selected candidate will be subject to a personal security investigation</li> <li>Location: Austin, TX; this role is in the office 5 days a week</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li><strong>Customer focus: </strong>You bring a friendly, patient service demeanor to every request, even on busy days</li> <li><strong>Composure: </strong>You stay calm and effective in a fast-paced environment</li> <li><strong>Teamwork: </strong>You work well as part of a highly skilled, professional team</li> <li><strong>Approachability: </strong>You are comfortable working with people at every level of the organization</li> <li><strong>Ownership: </strong>You follow a ticket through to resolution and document what you learned</li> <li><strong>Curiosity: </strong>You want to learn and grow your technical skills</li> </ul> <p><strong>Preferred Attributes</strong></p> <ul> <li>Experience with a standardized ticketing system and documenting work tickets</li> <li>Familiarity with enterprise SaaS applications such as Slack, Zoom, Google Workspace, Jira, and Confluence</li> <li>Experience supporting conference room and video conferencing technology</li> </ul> <p><strong>About Us<