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3PL Operations Manager - Bilingual (English/Spanish)

ifit · United States
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<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.</span></p></div><p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are currently seeking an ambitious pace-setter to join our team as a<strong> 3PL Manager remotely in the US.</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">iFIT is looking for a detail-oriented and driven 3PL Manager to be responsible for the day-to-day oversight and performance management of iFIT’s North American third-party logistics partners. In this role, you will ensure product flows accurately and efficiently from inbound containers through final shipment, acting as the primary point of contact between iFIT’s internal operations and external 3PL providers. You will own vendor accountability, order integrity, invoice accuracy, and continuous improvement across the logistics network.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hold 3PL partners accountable to agreed service levels; identify and escalate underperformance.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communicate regularly with internal stakeholders on inventory status and fulfillment updates.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify billing discrepancies and drive resolution with 3PL billing teams.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>EDUCATION & EXPERIENCE</strong></span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Education and Basic Qualifications</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">3+ years of experience in logistics, fulfillment, or supply chain operations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Direct experience managing or working alongside 3PL providers.</span></li> <li style="font-

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