<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>Join our Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space.</p> <p>As an Identity & Access Management Analyst, you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover and leaver processes, handle incoming access requests, administer privileged access, and run and improve our access review programme, working with system owners to confirm who should have access, and with auditors to evidence that it is right. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work.</p> <p>This role needs both sides. You will configure access, troubleshoot sign-in issues and grow into application onboarding with Single Sign-On (SSO) and automated user provisioning (SCIM). Just as much of your week will be spent working with people: walking system owners through access reviews, agreeing who should have access to what, answering auditors' questions, and keeping HR Ops in step on starters and leavers. We are looking for someone who is as comfortable leading a conversation with a system owner or auditor. You will have support from senior team members on more complex work.</p> <p><strong>What You'll Be Doing</strong></p> <ul> <li><strong>Access Administration & Ticketing</strong>: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals and access provisioning, while driving process improvements through automation.</li> <li><strong>Identity Lifecycle & Provisioning Management</strong>: Partner with HR Operations to oversee end-to-end Joiner, Mover, and Leaver (JML) workflows for employees and contractors—ensuring precision day-one access, timely deprovisioning, and swift operational pivot capabilities during last-minute schedule and scope shifts.</li> <li><strong>Access Reviews & Certification</strong>: Run and continuously improve our access review programme. Set up new review cycles as applications come into scope, walk reviewers through what they are being asked to confirm, chase completion, and make sure revocations are carried out.</li> <li><strong>System Ownership & Access Coordination</strong>: Connect regularly with system owners to help clarify access roles, coordinate baseline permission levels, and maintain clear, straightforward review guidelines for teams.</li> <li><strong>Audit & Compliance Partnership</strong>: Be the point of contact on access controls for internal audit, external auditors (SOC 2) and financial systems audits. Walk auditors through how our controls work, provide evidence, and follow findings through to closure with the relevant teams.</li> <li><strong>Manage Elevated Permissions</strong>: Administer privileged and administrative access, ensuring elevated permissions are time-bound, justified, and regularly reviewed.</li> <li><strong>Maintain Reliable Identity Data</strong>: Govern group memberships, access roles, and HR system integrations to ensure identity data remains accurate across systems.</li> <li><strong>Application Onboarding</strong>: Integrate new SaaS tools with our Identity Management (IdP) using SSO (SAML, OAuth 2.0, OpenID Connect) and SCIM where supported, defining access groups and initial permission levels. Where SCIM is not supported, follow a documented manual process with proper checks.</li> <li><strong>Stakeholder & Vendor Liaison</strong>: Support internal system owners and external software providers by helping troubleshoot user access requests and ensuring platform permissions stay accurate and up to date.</li> <li><strong>Solve Access Challenges</strong>: Support colleagues when access issues arise, looking into root causes to build lasting, friendly solutions rather than short-term fixes.</li> <li><strong>Automate & Streamline</strong>: Look for repetitive tasks that can be simplified or automated, and work with the team to improve them.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li><strong>Identity Experience</strong>: Background in an IT or Identity & Access Management role using a modern identity provider. Experience with IdP is a plus, but experience with a comparable platform is welcome.</li> <li><strong>Confident with Stakeholders</strong>: Confident in proactively reaching out to new colleagues, facilitating structured discussions, and serving as a trusted advisor to help leaders at any level navigate and understand access policies. </li> <li><strong>Governance Experience</strong>: Has run or supported access reviews, and is comfortable walking an auditor through how a control works. Experience with SOC 2 or financ