Veterinary Practice Manager

<p><strong>Veterinary Practice Manager</strong></p> <p><em>PetCare Veterinary Clinic | Roseville, CA</em></p> <p><strong>Salary: $75,000–$100,000 annually, based on experience, plus annual performance bonus (up to 15%)</strong></p> <h1><span style="font-size: 12pt;"><strong>Lead a Team. Build a Culture. Make a Difference.</strong></span></h1> <p>Great veterinary hospitals don’t happen by accident—they’re built by exceptional leaders.</p> <p>For nearly 30 years, PetCare Veterinary Clinic has been a trusted part of the Roseville community, providing compassionate care, exceptional medicine, and meaningful relationships with generations of pet owners.</p> <p>We’re looking for an experienced Practice Manager who believes leadership is about developing people, creating accountability, and building a workplace where talented veterinary professionals thrive.</p> <p>This isn’t simply an operations role.</p> <p>It’s an opportunity to lead an established, respected hospital in true partnership with an experienced medical team that’s committed to exceptional patient care and an outstanding client experience.</p> <p>If you’re energized by coaching people, improving systems, solving problems face-to-face rather than over email, and celebrating team success, we’d love to meet you.</p> <h1><span style="font-size: 10pt;"><strong>What You’ll Do</strong></span></h1> <p>As Practice Manager, you’ll partner closely with the Medical Director to lead the daily operations of the hospital while ensuring an exceptional experience for patients, clients, and team members alike.</p> <h2><span style="font-size: 10pt;"><strong>Leadership & Culture</strong></span></h2> <ul> <li>Recruit, hire, coach, and retain an outstanding veterinary team.</li> <li>Foster a culture built on trust, accountability, respect, and continuous improvement.</li> <li>Conduct regular one-on-one meetings and performance coaching.</li> <li>Develop future leaders within the hospital.</li> <li>Handle difficult conversations, client complaints, and team conflict live and in person, following up in writing only to confirm what was already discussed.</li> </ul> <h2><strong>Medical Director Partnership</strong></h2> <ul> <li>Build a genuine, trust-based partnership with the Medical Director — this relationship is the single biggest driver of success in this role.</li> <li>Co-own hospital direction and decisions rather than waiting for direction or deferring difficult calls.</li> <li>Communicate proactively and directly, especially when priorities or expectations aren’t yet aligned.</li> </ul> <h2><span style="font-size: 10pt;"><strong>Hospital Operations</strong></span></h2> <ul> <li>Oversee daily hospital operations and workflow.</li> <li>Optimize scheduling and staffing.</li> <li>Ensure operational consistency and efficiency.</li> <li>Maintain inventory and vendor relationships.</li> <li>Support a safe, organized, and compliant hospital environment.</li> </ul> <h2><span style="font-size: 10pt;"><strong>Financial Leadership</strong></span></h2> <ul> <li>Manage labor, inventory, and operating expenses.</li> <li>Monitor hospital KPIs and identify opportunities for improvement.</li> <li>Partner with the Medical Director to grow the practice while maintaining exceptional patient care.</li> <li>Make data-driven decisions that strengthen both the business and the team.</li> </ul> <h2><span style="font-size: 10pt;"><strong>Client Experience</strong></span></h2> <ul> <li>Champion an exceptional client experience.</li> <li>Support team members during busy periods.</li> <li>Take ownership of client service, patient care, and employee engagement outcomes across the hospital.</li> <li>Build lasting relationships within the Roseville community.</li> </ul> <h1><span style="font-size: 10pt;"><strong>Who You Are</strong></span></h1> <p>You’re the kind of leader who naturally brings people together.</p> <p>You lead with humility, communicate with honesty, and believe that accountability and compassion can exist side by side. You’re comfortable stepping into a hard conversation in the moment rather than retreating to email when things get tense.</p> <p>You probably have:</p> <ul> <li>Veterinary hospital leadership experience</li> <li>Experience leading multi-disciplinary teams</li> <li>Strong business and financial acumen</li> <li>Excellent communication and coaching skills — and a demonstrated track record of resolving conflict and difficult conversations in person</li> <li>High emotional intelligence</li> <li>Strong organizational and problem-solving abilities</li> <li>A passion for developing people</li> <li>A continuous improvement mindset</li> <li>Comfort operating within established, informal team norms while helping build clearer structure over time — you ask questions before assuming the written policy is the whole story</li> </ul> <p>Experience managing a multi-doctor veterinary hospital and experience building a new partnership with clinical leadership are strongly preferred.</p> <h1><span style="font-size: 10pt;"><strong>Why PetCare?</str