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Technical Account Manager (Mid-Atlantic)

wizinc · Remote - USA · USA - Remote
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<div class="content-intro"><p>Come join the organization that is redefining security for the AI era. As one of the<a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever"> fastest-growing startups ever,</a> we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven<a href="https://www.g2.com/products/wiz-wiz/reviews"> track record of success</a> and a culture that values world-class talent. Not to mention, we're now<a href="https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz"> powered by Google</a>, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.</p> <p>Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</p></div><p><strong><span data-markdown-start-index="1174">Minimum qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="1199">B.S. in Computer Science, Engineering, or similar field, or equivalent experience.</span></li> <li><span data-markdown-start-index="1283">5 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect).</span></li> <li><span data-markdown-start-index="1528">Experience with cloud services and architecture of at least 1 Cloud Service Provider (CSP), such as AWS, GCP, Azure, or OCI.</span></li> <li><span data-markdown-start-index="1654">Familiarity with container technologies (such as Docker or Kubernetes) and their associated security considerations.</span></li> <li><span data-markdown-start-index="1772">Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code (IaC), and Version Control Systems.</span></li> <li><span data-markdown-start-index="1887">Familiarity with Linux and Windows operating systems concepts. </span></li> </ul> <p><strong><span data-markdown-start-index="1954">Preferred qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="1981">8 years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product.</span></li> <li><span data-markdown-start-index="2093">Cloud Service Provider (CSP) certification (such as Certified Solutions Architect or Certified DevOps Engineer).</span></li> <li><span data-markdown-start-index="2207">Security certification or professional experience helping organizations address cloud-security challenges.</span></li> <li><span data-markdown-start-index="2315">Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.</span></li> <li><span data-markdown-start-index="2407">Familiarity with operating system runtime sensing.</span></li> <li><span data-markdown-start-index="2459">Experience successfully managing a book of business with 5-10+ customers.</span></li> <li><span data-markdown-start-index="2534">Experience building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets.</span></li> <li><span data-markdown-start-index="2672">Experience using data and systems (such as CRM or log analysis tools) to monitor customer health and identify trends to inform success and retention initiatives.</span></li> <li><span data-markdown-start-index="2835">Ability to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion.</span></li> <li><span data-markdown-start-index="2959">Excellent communication, interpersonal, and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous internal and external structures. </span></li> </ul> <p><strong><span data-markdown-start-index="506">About the Job:</span></strong></p> <p><span data-markdown-start-index="520">As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.</span></p> <p><span data-markdown-start-index="855">Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Produc

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