<div class="content-intro"><p><a href="https://www.xendit.co/en/">Xendit</a> is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.</p></div><h3>About the Job</h3> <p>At Xendit, we are looking for a Customer Success Manager (CSM) to support our Greater China clients and help drive their success on our platform.</p> <p>In this role, you will own the post-go-live customer lifecycle for a portfolio of Chinese-speaking accounts, working closely with clients to drive adoption, resolve day-to-day issues, and surface opportunities for growth. You will build a solid understanding of your clients' payment flows and business needs, and use that understanding to make practical recommendations that improve their experience.</p> <p>You will work with both technical and business stakeholders, supporting solutioning discussions and coordinating with Product, Engineering, and Commercial teams to resolve client needs.</p> <p>This role is ideal for someone earlier in their Customer Success career who has a working knowledge of payments and alternative payment methods in Southeast Asia, and is comfortable managing client relationships in a fast-paced, high-growth environment.</p> <h3>Minimum Qualifications</h3> <ul> <li>3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments</li> <li>Familiarity with payments and alternative payment methods (APMs) across Southeast Asia</li> <li>Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management</li> <li>Ability to engage confidently with client stakeholders (managers and product/technical leads)</li> <li>Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients</li> <li>Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients</li> <li>Experience working cross-functionally with Sales, Product, Engineering, and Operations teams</li> <li>Strong problem-solving skills, with a proactive and detail-oriented approach</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience in payments, fintech, or financial infrastructure</li> <li>Prior experience supporting clients in Greater China (Mainland China, Taiwan, Hong Kong)</li> <li>Exposure to multi-market or cross-border client environments</li> <li>Familiarity with data analysis or reporting (e.g. transaction success rates)</li> <li>Interest in growing into a senior Customer Success or Account Management role</li> </ul> <h3>Responsibilities</h3> <ul> <li>Own a portfolio of Chinese-speaking accounts, supporting adoption, retention, and day-to-day account health</li> <li>Build an understanding of clients' business models and payment flows to identify improvement opportunities</li> <li>Support expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales</li> <li>Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution</li> <li>Support solutioning discussions for new use cases, working with Product and Engineering teams</li> <li>Monitor key performance metrics (e.g. payment success rates, adoption) and flag issues proactively</li> <li>Manage and escalate risks and issues to ensure high customer satisfaction</li> <li>Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to resolve client needs</li> </ul>