<div class="content-intro"><p><a href="https://www.xendit.co/en/">Xendit</a> is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.</p></div><h3>About the Job</h3> <p>At Xendit, we are looking for an experienced Senior Manager Customer Success to partner with our largest clients and drive long-term growth and success on our platform.</p> <p>In this role, you will own the post-go-live customer lifecycle, working closely with enterprise clients to maximise adoption, optimise payment performance, and unlock new growth opportunities. You will develop a deep understanding of your clients’ business models, payment flows, and operational challenges, and translate these into actionable strategies that drive measurable outcomes.</p> <p>You will act as a trusted advisor to both technical and business stakeholders, leading solutioning discussions, identifying opportunities for expansion, and coordinating cross-functional efforts across Product, Engineering, and Commercial teams.</p> <p>This role is ideal for someone who combines strong commercial acumen with product and technical understanding, and is comfortable managing complex enterprise relationships — including clients in Greater China — in a fast-paced, high-growth environment.</p> <h3>Minimum Qualifications</h3> <ul> <li>8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments</li> <li>Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion</li> <li>Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)</li> <li>Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions</li> <li>Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value</li> <li>Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities</li> <li>Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients</li> <li>Experience working cross-functionally with Sales, Product, Engineering, and Operations teams</li> <li>Strong problem-solving and analytical skills, with a focus on driving measurable customer outcomes </li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments</li> <li>Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)</li> <li>Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)</li> <li>Experience in multi-market or cross-border client environments</li> <li>Background in consulting, solution engineering, or strategic account management</li> <li>Familiarity with data analysis or performance optimisation (e.g. transaction success rates, funnel optimisation)</li> <li>Experience building or contributing to customer success playbooks, frameworks, or segmentation strategies</li> </ul> <h3>Responsibilities</h3> <ul> <li>Own a portfolio of Chinese-speaking enterprise accounts, driving adoption, retention, and growth across the customer lifecycle</li> <li>Develop deep understanding of clients’ business models, payment flows, and success drivers, and translate these into actionable strategies</li> <li>Drive Implementation of expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales</li> <li>Act as a trusted advisor to client stakeholders, including senior executives, on product usage, optimisation, and growth opportunities</li> <li>Lead solutioning discussions for new use cases, working closely with Product and Engineering teams</li> <li>Monitor and improve key performance metrics (e.g. payment success rates, volume growth, product adoption)</li> <li>Proactively manage risks, issues, and escalations, ensuring high levels of customer satisfaction and trust</li> <li>Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to deliver client outcomes</li> <li>Support strategic initiatives to scale Customer Success, including playbooks, segmentation, and operational improvements</li> <li>Mentor or support junior team members where needed, contributing to overall team capability</li> </ul>