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Business Data Support Analyst

commercial-lending · San José, Costa Rica
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Overview • World Business Lenders (WBL) provides short-term, real estate-backed commercial loans to small and medium-sized businesses across the United States. • This is a fully remote position for an analytical professional with strong critical-thinking, investigative, documentation, and communication skills. About the Role • Within IDEA — Intelligence, Data, Engineering & Analytics — this hands-on role supports business users with reporting, analysis, and data questions under the Analytics & Decision Support function. What Success Looks Like • Deliver accurate reports on time, resolve routine requests independently, and communicate findings and blockers clearly. Typical Day-to-Day • Clarify and prioritize business data requests. • Prepare reports, investigate discrepancies, and explain findings. • Coordinate fixes, validate changes, and document resolutions. Key Objectives for This Role (Quarterly Focus) • Learn WBL’s data and lending processes, take ownership of assigned reports, and improve recurring workflows. What You'll Be Doing (Core Responsibilities) • Support business teams with reporting, data analysis, and day-to-day data requests. • Prepare and maintain recurring management reports, dashboards, KPIs, and other analytical outputs. • Perform ad hoc analysis to answer business questions and support operational and management decision-making. • Work with business stakeholders to understand reporting and data needs and translate them into clear analytical requirements. • Investigate data questions, discrepancies, and reporting issues and coordinate with the appropriate data or technology teams to resolve them. • Review data and reporting outputs for accuracy, completeness, and consistency. • Support the development and documentation of enterprise KPIs, metric definitions, and reporting standards. • Help business users understand and effectively use available data, reports, and self-service analytical tools. • Identify opportunities to improve, simplify, and automate recurring reporting and analytical processes. • Assist with testing and validation of new reports, datasets, metrics, and analytical products. • Support other analytical projects and initiatives as assigned. Requirements • Education: • Bachelor's degree in business, finance, economics, analytics, information systems, or a related field. • Required Experience • Python or similar analytical programming experience is required. • Experience working with SQL strongly preferred. • Experience with reporting, visualization, analytics, or business intelligence tools preferred. • AI-assisted analysis or coding experience is a plus • Technical Skills • Strong Microsoft Excel skills required. • Strong analytical and problem-solving skills with the ability to translate business questions into data-driven analysis. • Soft Skills • 100% fluency in English, with exceptional verbal and written communication skills. • Ability to work with both technical and non-technical stakeholders. • Strong attention to detail and commitment to data accuracy. • Proactive approach, strong work ethic, and willingness to learn. • Ability to manage multiple requests and priorities in a fast-paced environment. • Preferred Background / Industry Experience • Experience in lending or financial services, business-user support, and data reconciliation preferred. Benefits What We Offer 💰 Compensation in USD. 🏖️ Benefits include paid time off (PTO). 🌍 Work Environment: Fully remote work environment. Ready to Apply? If this sounds like you, we'd love to hear from you - submit your CV in English and hit Apply!

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