We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery. Key Responsibilities: • Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs. • Prepare detailed repair estimates including labor, parts, and additional services. • Communicate recommended repairs, maintenance services, and associated costs clearly and professionally. • Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed. • Monitor repair progress and proactively communicate status updates to customers. • Schedule appointments and manage daily service workflow to maximize shop efficiency. • Review completed repairs with customers and explain services performed. • Process repair orders, invoices, and payments accurately. • Maintain detailed customer and vehicle records within the shop management system. • Deliver exceptional customer service while building long-term customer relationships. Requirements • Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role. • Strong knowledge of automotive maintenance, diagnostics, and repair processes. • Familiarity with shop management and estimating software. • Excellent communication and customer service skills. • Ability to explain technical information in a clear and easy-to-understand manner. • Ability to multitask and manage multiple repair orders simultaneously. • Strong attention to detail and organizational skills. • Positive attitude, professional appearance, and strong work ethic. • ASE certification or automotive technical background is a plus. • High school diploma or equivalent; additional automotive training preferred. • Valid driver's license with a clean driving record.