We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs). Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. Working pattern • This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs. • Core hours apply, however, because of the nature of the job flexibility is required. Weekend rota & earning opportunity • This role includes participation in a weekend/bank holiday support rota with additional pay. • Potential of additional earnings through Weekend and Bank Holiday Rota participation. • Opportunities to earn more by taking on additional weekend cover when available. • Plus potential bonus and salary progression, subject to performance and business results. Long-term career progression Progression opportunities exist for the right person, including: • Technical progression (advanced diagnostics, product expertise, specialist support). • Leadership/management progression (coaching, planning, field leadership). What you’ll do (day to day) Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue. • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix). • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions. • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications. • Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components). • Carry out preventative maintenance to reduce downtime and improve reliability. • Provide clear customer updates and set expectations during service activity. • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality. • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support. Service levels & priority work (SLAs) • You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. • Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption. Essential: • Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology). • Strong fault-finding ability across electro-mechanical systems. • Confident using a Windows laptop for diagnostics, reporting, and communication. • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces. • Excellent customer service and communication skills (written and verbal). • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller • Full UK driving licence. • Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role. Desirable: • Experience adhering to SLAs and managing high‑priority callouts. • Understanding of health & safety in the field (risk awareness, safe working, customer site standards). • Experience with hardware/software upgrades, device configuration, or remote support tools. • Coaching/mentoring ability (supporting less experienced engineers). • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company Car • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount