We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position. • Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services • Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention • Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities • Collect, document, and analyze client feedback to help improve service quality • Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution • Handle incoming calls and requests from business clients in a professional and solution-oriented manner • 1–3 years of experience in account management or a related field • Strong negotiation and communication skills • Proficiency in Google Sheets • Excellent knowledge of the local market • Ability to work independently and manage multiple priorities in a fast-paced environment • Based in Lahore, Karachi, or Islamabad • Fluency in Urdu and English • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.