We are looking for a hands-on E-Payment Services Manager to own the operational performance, commercial efficiency, and cross-functional integration of our global network of Payment Service Providers (PSPs), acquirers, and local payment methods. Managing PSPs requires negotiating rates, navigating vendor roadmaps without direct leverage, driving payout/settlement reconciliation, and solving complex payment routing issues. You will act as the key operational hub connecting our third-party PSPs with our internal teams. • Manage relationships with external PSPs, acquirers, and payment gateways globally. Navigate vendor roadmaps and push for feature prioritization and technical fixes • Monitor and optimize payment processing fees (MDR, fixed transaction costs, FX). • Drive unit economics improvement by optimizing routing across different PSPs. • Oversee settlement timelines, FX rates, reserves, and payout schedules alongside Treasury and Finance. • Coordinate ensuring accurate data flow for financial reconciliation, reporting, and audit requirements. • Liaise with Finance, Tax, and Treasury teams to resolve settlement gaps and discrepancies. • Track performance metrics (Authorization Rates, Conversion Rates, Technical Failures) by region, PSP, and payment method. • Oversee operational incident resolution during PSP downtime or processing degradation, solving the recurring patterns. • Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, and Engineering). • Facilitate onboarding of new payment providers, contract renewals, and audits. • 5+ years of experience in Fintech, PSP management, or merchant payment operations (focus on performance, commercial relationships, negotiations, optimization and process improvement) • Proven track record of managing external commercial partners, negotiating processing fees/rates, and handling uncooperative vendor roadmaps. • Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting. • Strong experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams for reporting, auditing, and contract execution. • Ability to analyze payment processing logs, settlement statements, and conversion metrics to spot anomalies and optimize routing. • Business fluent in English (written and spoken). • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Annual salary from 64 700 EUR gross Final benefits may vary depending on the location