Responsible for operations of above mentioned departments ensuring the highest standards of service in accordance with the operating procedures and Kempinski Standards. Controlling of the duty roster for sub departments guaranteeing the quality as well as con-sidering the highest personnel cost efficiency. Familiar with foreign affairs discipline, understand tourism regulations, and know the basic knowledge of laws and regulations such as public security and fire protection regulations. With a strong organization, command, coordination and control management ability, can deal with guest complaints and emergencies. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.