To work with a clear understanding of the standards, core values, visions and goals of Kempinski and Kempinski The Spa. To ensure clients receive requested treatments and follow-up recommendations according to the spa’s standard operating procedures (SOPs) and policies. The duties of Spa Therapist is executed satisfactorily when: • Provides spa treatments according to Kempinski the Spa treatment menu, standards and outlined protocols. • Retains proper working knowledge of the process, benefit and outcome of all treatments and products in the spa. • References and adjusts treatments according to the guest’s health assessment. • Delivers special, individualized and unique service to guests in the Spa. • Up sells and recommends in a thoughtful way—treatments, retail and homecare. • Begins and end treatments on time. • Confidently handles and rectifies guest queries or small complaints. • Ensures guests comfort and a genuine, welcoming environment for all guests. • Ensures a proper handover is completed in the guest journey as per the documented standard; following up on treatment experience and acting on any discrepancies. • Maintains the setup, hygiene and cleanliness of treatment rooms and treatment equipment. • Maintains complete discretion and confidentially in all communications with guests. • Actions other positions’ responsibilities within the spa as required. • Reports all accidents and guest incidents to the Spa Manager in a swift and professional manner. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.