To take 100% responsibility to manage a successful spa via leading the Spa & Health Club team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with spa vision, core values and all related brand standards, procedures & policies • To oversee the spa have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Spa. • Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. • Actively contributing in and directing all meetings as necessary. • Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end. • Take full responsibility for reviewing all suggestions and comments from staff and guests and making necessary adjustments. • Full responsibility for monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. • To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager. • To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.