The Lady in Red is responsible for providing personalized luxury service to hotel guests, ensuring guest satisfaction, and creating memorable experiences. The role involves welcoming VIP guests, coordinating guest requests, handling inquiries and complaints professionally, and working closely with hotel departments to maintain the highest standards of hospitality. COMPETENCIES: Include the skills the candidate must have to fill this position • Supervisory skills • Luxury Hotel Experiences • Good Communication skills • Knowledge of hotel operations & Computer systems • General knowledge of tourist and business-related information • Knowledge of hotel products and services • Knowledge of VIP welcoming protocol TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: • Proficiency in Microsoft Office (Word, Excel and PowerPoint) • Advanced knowledge of Opera • Basic knowledge of Micros INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward flexible Self contained Motivated Pro-active Organized Responsible Patient Customer Service Orientation Cross Cultural Sensitive Teamwork / Cooperation minded Quality oriented Courteous Friendly and caring Natural sense for luxury To fill the position, one of the following is required: • Minimum of 3 years' experience in a manager level position in Front Office or Guest Relations preferably in an international five-star hotel • Food & Beverage and Sales experience is a plus