<p style="line-height: 1.2; text-align: justify;"><strong>Who We Are</strong></p> <p style="line-height: 1.2; text-align: justify;">Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.</p> <p style="line-height: 1.2; text-align: justify;">As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.</p> <p style="line-height: 1.2; text-align: justify;"><strong>Job Title: POS Recovery Manager</strong></p> <p style="line-height: 1.2; text-align: justify;"><strong>Department: POS Channel</strong></p> <p style="line-height: 1.2; text-align: justify;"><strong>Reports to: VP, POS Channel</strong></p> <p style="line-height: 1.2; text-align: justify;"><strong>About this role:</strong></p> <p style="line-height: 1.2; text-align: justify;">This role owns the end-to-end recovery of non-performing POS terminal assets — from the moment a terminal is flagged as at risk through to physical retrieval, financial settlement, and post-write-off recovery.</p> <p style="line-height: 1.2; text-align: justify;"><strong>Responsibilities</strong></p> <ul style="text-align: justify;"> <li style="font-weight: bold;"><strong>Recovery Strategy Governance</strong></li> <ul> <li>Own the terminal recovery lifecycle that defines escalation speed and settlement windows based on terminal age, transaction history, and recovery economics. </li> <li>Ensure every terminal that enters recovery mode is assigned, tracked, escalated on schedule, and settled within its gate deadline — recovery, write-off, paid write-off, or insurance claim. </li> <li>Design and continuously refine the recovery strategy, covering device collection, swap logistics, sales agent coordination, external agency management, and the efficient flow of assets back to custody. </li> </ul> <li style="font-weight: bold;"><strong>Field Team Leadership</strong></li> <ul> <li>Lead, manage, and hold accountable a distributed field recovery team across multiple regions. </li> <li>Instill a culture of operational discipline, accountability, and ethical conduct. Recovery work involves sensitive situations (confronting custodians about lost assets, handling disputes, managing bounty payments); the team must operate with integrity. </li> <li>Develop comprehensive standard operating procedures for every recovery scenario: BRM-led recovery, external agency coordination, business takeover, faulty terminal collection, voluntary write-off processing, dispute handling, revive processing. </li> <li>Build training programmes for recovery agents covering: terminal identification, check-in procedures, evidence collection for disputes, GPS and field management tools, escalation protocols. </li> </ul> <li style="font-weight: bold;"><strong>KPI Management and Recovery Economics</strong></li> <ul> <li>Define and track recovery KPIs: recovery rate (pre-write-off), BRM recovery rate, external recovery rate, average days to recovery, cost per recovery, revive rate (post-write-off), bounty efficiency (bounty spend vs recovery value recovered). </li> <li>Own the recovery economics: ensure total bounty spend plus logistics cost is always less than the recovery value of the terminals retrieved. The programme must be self-funding — recovery must generate more value than it costs. </li> <li>Report monthly on: terminals entering recovery mode, terminals recovered, terminals written off, terminals revived, net financial impact, bounty spend, external agency spend, dispute volumes and outcomes. </li> </ul> </ul> <p style="line-height: 1.2; text-align: justify;"><strong>Experience & Background</strong></p> <ul> <li>Minimum 7 years of progressive experience managing large-scale field operations, logistics, asset recovery, or after-sales service, with at least 3 years in a senior leadership role. </li> <li>Experience managing distributed field teams across multiple regions in Nigeria — you understand the infrastructure, the logistics constraints, and the human dynamics of field recovery operations. </li> <li>Experience managing third-party service providers, contractors, or agency networks with performance-based contracts. </li> <li>Direct experience in the Nigerian market with its specific logistical, regulatory, and operational realities. </li> <li>Preferred: Experience from fintech, telecoms, e-commerce logistics, or any high-volume distributed asset management environment. </li> <li>Preferred: Experience managing asset recovery at scale (thousands of units per month, not dozens). </li> </ul> <p style="line-height: 1.2; text-align: justify;"><strong>Skills & Competencies</strong></p> <ul> <li>Proven ability to design and implement structured operational processes (SOPs, escalation frameworks, settlement procedures) from scratch or through a major restructure. </li> <li>Strong analytical capability — you use data to drive decisions, track performance, calculate ROI on recovery spend. </li> <li>Financial discipline & budget management — experience managing a budget or cost centre, understanding unit economics, and d