Live Events Ticketing Coordinator

<h3 class="" data-start="139" data-end="161"><strong data-start="143" data-end="161">About Frontier</strong></h3> <p class="" data-start="163" data-end="554"><strong data-start="163" data-end="175">Frontier</strong> is a subsidiary of <strong data-start="195" data-end="211">Fresh Prints</strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it <strong data-start="541" data-end="553">Frontier</strong>.</p> <p class="" data-start="556" data-end="744">At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.</p> <p class="" data-start="946" data-end="1032"><strong data-start="946" data-end="1029">Think of us as your personal talent agent — and good luck with the application!</strong> 😊</p> <h2><strong>About 100x and the ticketing team</strong></h2> <p>100x Hospitality builds VIP packages, travel packages, and destination events for major touring artists, festivals, and live entertainment partners. Our Artist Services division runs VIP programs on 30+ active tours at a time, and our Presents division produces our own destination events, many of them international.</p> <p>The ticketing team is small and busy. A Ticketing Director leads it, a Ticketing Manager owns builds, inventory changes, ADA requests, refunds, and vendor relationships, and a coordinator owns the daily and weekly reporting cadence that keeps partners informed. This role is that coordinator seat, working remotely and reporting to the Ticketing Manager.</p> <h2><strong>Role summary</strong></h2> <p>Title: Ticketing Coordinator. Reports to the Ticketing Manager, with day-to-day direction from the Ticketing Director.</p> <p>This person owns the reporting rhythm of the ticketing team. Every day, they pull sales counts across our ticketing platforms and send a midday counts email. Every week they build and send VIP and travel package sales updates to artist managers, agents, and promoters on a portfolio of roughly 15 to 20 tours. Around each show, they confirm VIP sales are closed on time and reconcile what sold against what we were allocated.</p> <p>The work is detail-heavy and deadline-driven, and much of it goes straight to outside partners, so accuracy and clear written English matter more than anything else.</p> <h2><strong>Core responsibilities</strong></h2> <p>The list below reflects the work this seat actually does today, roughly in order of how much time it takes.</p> <h3><strong>Weekly partner counts (the heart of the job)</strong></h3> <ul> <li>Pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports, depending on how that tour is ticketed</li> <li>Update the master counts grid and build the per-tour sales summary: sold, allocated, open, and percent sold, plus change since the last update</li> <li>Draft and send the weekly counts email to each tour's management, agency, and promoter contacts, typically on Wednesdays</li> <li>Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off before they go to the partner</li> <li>Roll up an internal department summary of all Artist Services counts for leadership</li> </ul> <h3><strong>Daily reporting and inbox</strong></h3> <ul> <li>Send a daily counts email by 12 PM ET covering our owned destination events, with day-over-day changes</li> <li>Monitor the shared ticket counts inbox each day and route partner questions, data requests, and issues to the right owner</li> </ul> <h3><strong>Per-show execution</strong></h3> <ul> <li>Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date</li> <li>Complete post-show ticketing settlements: what sold against what was allocated, fees, holds released or returned, and net to partner</li> <li>Track refunds and price adjustments, including ones a venue processes on its own, so our records reconcile</li> <li>Request purchaser lists from venues and chase the slow ones</li> </ul> <h3><strong>Program setup and support</strong></h3> <ul> <li>Send ticketing details and hold requests to venues and promoters ahead of presales</li> <li>Check that presale and on-sale links work and match what was built</li> <li>Spot-check pricing and package data across platforms and raise discrepancies</li> <li>Help Guest Services with ticketing questions from VIP and travel package buyers</li> <li>Keep source notes current for every tour (which platform, which login, which venue contact) so the work is never stuck in one person's head</li> </ul> <h2><strong>Tools and systems</strong></h2> <table> <tbody> <tr> <td> <p>Category</p> </td> <td> <p>What we use</p> </td> </tr> <tr> <td> <p>Ticketing platforms</p> </td> <td> &l