<p>The Platform Operations Engineer is responsible for maintaining and supporting on-premises infrastructure platforms that underpin mission-critical systems. This role ensures platform reliability, operational stability, and drives infrastructure modernisation and automation initiatives, while maintaining robust support for existing agency systems.<br><br>The role also supports the agency’s <strong>transition towards cloud adoption and hybrid infrastructure</strong>, including the migration and modernisation of existing workloads. You will collaborate closely with internal teams and vendors to ensure the stability, performance, and security of essential government IT infrastructure.</p> <p><strong>Key Responsibilities</strong></p> <ol> <li>Maintain and support critical infrastructure platforms, including compute, storage, virtualisation, and supporting systems across development, staging, and production environments.</li> <li>Implement platform standards, automation, and modern operational practices to improve efficiency and reliability.</li> <li>Support infrastructure enhancement and modernisation initiatives in alignment with enterprise architecture standards.</li> <li>Manage virtualisation platforms (e.g., VMware, Hyper-V, Nutanix), including capacity monitoring, performance optimisation, and lifecycle management.</li> <li>Execute patching and upgrade strategies using automation while minimising service disruption.</li> <li>Provide L2/L3 technical support, including incident management, root cause analysis, and problem resolution.</li> <li>Maintain backup, disaster recovery (DR), and high-availability (HA) solutions.</li> <li>Implement and enforce security controls, including access management, system hardening, and compliance monitoring.</li> <li>Collaborate with application, network, and vendor teams to ensure platform stability, scalability, and service performance.</li> <li>Develop and maintain documentation, runbooks, and standard operating procedures (SOPs).</li> <li>Support and troubleshoot infrastructure and network-related issues to ensure end-to-end service availability.</li> <li>Support cloud migration and hybrid infrastructure initiatives, including workload assessment, migration planning, and post-migration operational support.</li> </ol> <p><strong>Requirements</strong></p> <ol> <li>Over 6 years of relevant experience in infrastructure or platform operations.</li> <li>Strong problem-solving and analytical skills with the ability to work independently.</li> <li>Experience in enterprise infrastructure environments.</li> <li>Familiarity with vendor and contract management.</li> <li>Strong communication skills to engage both technical and non-technical stakeholders.</li> <li>Strong teamwork, organisational, and interpersonal skills.</li> </ol> <p><strong>Technical Requirements</strong></p> <ol> <li>Experience with virtualisation platforms (e.g., VMware vSphere, Hyper-V, Nutanix).</li> <li>Experience with storage systems (SAN, NAS) and enterprise backup solutions (e.g., Commvault, Veeam, Cohesity).</li> <li>Proficiency in Red Hat Linux and/or Windows Server administration.</li> <li>Familiarity with monitoring and observability platforms.</li> <li>Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, routing and switching, firewalls, load balancing, and network segmentation.</li> <li>Understanding of data centre network fundamentals.</li> <li>Experience with high-availability and disaster recovery solutions.</li> <li>Experience supporting infrastructure modernisation and migration initiatives.</li> <li>Strong documentation skills.</li> <li>Familiarity with cloud platforms (e.g., AWS, Azure) and hybrid infrastructure concepts.</li> </ol> <p><strong>Desired Technical Skills</strong></p> <ol> <li>Experience with automation tools (e.g., Ansible, Puppet, Chef).</li> <li>Familiarity with scripting languages (e.g., Python, PowerShell, Bash).</li> <li>Experience implementing and maintaining monitoring and observability solutions (e.g., Prometheus, Grafana, ELK, Dynatrace, Splunk).</li> <li>Familiarity with containerisation and orchestration platforms (e.g., Docker, Kubernetes).</li> <li>Experience with Infrastructure as Code (IaC) for automated provisioning and configuration.</li> </ol> <p><strong>Qualifications</strong></p> <p>Degree or Diploma in Computer Science, Engineering, Information Technology, or a related field.</p> <p><strong>Desired Certifications</strong></p> <ol> <li>VMware Certified Professional (VCP).</li> <li>Microsoft Certified: Windows Server.</li> <li>Red Hat Certified Engineer (RHCE).</li> <li>ITIL v4 Foundation.</li> <li>AWS or Azure Associate-level (or equivalent) cloud certifications</li> </ol><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1