<div style="font-family: 'Segoe UI'; font-size: 14px; font-style: normal; font-weight: 400; line-height: 20px;"> <h1>Commercial Lines Account Manager</h1> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Patriot Growth Insurance Services</strong> | <strong>Remote</strong> | <strong>Full-Time</strong></div> <h2>Why This Role Matters</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">As a Commercial Lines Account Manager, you play a vital role in helping businesses protect their people, assets, and operations. You will serve as a trusted advisor and primary service contact for commercial clients, ensuring their insurance programs are managed accurately, efficiently, and with a high level of care.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"> </div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">In this role, you'll oversee the day-to-day servicing of a commercial lines book of business, partnering closely with producers, renewal specialists, carriers, and account support professionals. Your expertise in commercial insurance, relationship management, and account servicing will help clients navigate policy changes, coverage needs, and business growth with confidence.</div> <h2>How You'll Make an Impact</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and maintain strong relationships with commercial clients, carriers, producers, and internal partners to deliver exceptional service.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Manage endorsements, policy changes, certificates, billing inquiries, and other account service requests with accuracy and efficiency.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Review policies, endorsements, and coverage documentation to ensure compliance with carrier requirements and agency procedures.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Support new business onboarding activities and facilitate a smooth transition from the sales process to ongoing account management.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Identify coverage gaps, emerging exposures, cross-selling opportunities, and account rounding strategies that support client retention and growth.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate with renewal specialists, carriers, and internal teams to ensure timely completion of service-related tasks and client requests.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Facilitate clear communication among clients, producers, carriers, and service teams to resolve issues and enhance the client experience.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Maintain accurate account documentation and policy records within agency management systems and CRM platforms.</li> </ul> <h2>Who You Are</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A relationship-focused insurance professional who enjoys helping commercial clients navigate complex coverage needs.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Highly organized and capable of managing multiple priorities while maintaining attention to detail.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A proactive problem solver who takes ownership of client concerns and works diligently toward successful resolutions.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Client-centered and responsive, with a commitment to delivering an exceptional service experience.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">An effective communicator who can explain insurance concepts and policy information clearly and professionally.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A collaborative teammate who values partnership and contributes to team success.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Dedicated to ongoing professional development and staying current on carrier updates, insurance products, regulations, and industry trends.</li> </ul> <h2>What You Bring</h2> <h3>Day One:</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">1 to 3 years of experience in commercial insurance account management, customer service, sales support, or a related client-facing role.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">High School Diploma, GED, or Associate Degree in Business Administration or a related field.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Florida 2-20 Property & Casualty Insurance License.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Working knowledge of commercial lines insurance products, coverages, policy structures, underwriting principles, and carrier requirements.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong client relationship management and customer service skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent verbal and written communication skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong organizational and time management abilities, with the ability to prioritize multiple responsibilities.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proficiency with CRM platforms, agency management systems, Microsoft Office Suite, and business technology tools.</li> </ul> <h3>Valuable Additions:<