PRIMARY FUNCTION: The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment. KEY ROLES (Essential Job Responsibilities): 1. Operate and manage the Clubhouse front desk • Maintain the safety, security and appearance of the front desk • Greet, monitor and track all visitors • Supervise all equipment checkout and return • Answer all phone calls • Communicate and disperse information about upcoming events and activities to members and the public • Maintain supplies for facility and front desk • Recognize volunteers for their assistance daily 2. Maintain all membership and tracking systems of the Club • Work with unit directors to track membership for grant requirements • Track program and membership data for reports as needed for program support • Maintain all Club documents and filing system • Be responsible for membership cards • Be responsible for following the proper protocols and procedures when taking payments and handling all currency 3. Supervision: • Assist with the implementation and enforcement of safety policies/procedures regarding participant safety, risk management, and building security. • Assist with the up-keep of Club maintenance and appearance. • Handle minor youth conflict as it occurs in programs. 4. Other Duties: • Abide by Club's policies, procedures, and federal and state laws • Attend board, staff and committee meetings, and other Club events • Wear uniform while working at or attending Club functions RELATIONSHIPS: Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel. External: Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems. Requirements SKILLS/KNOWLEDGE REQUIRED: • High school diploma / GED or currently enrolled in school with work permit (if minor) • Experience in working with children • Knowledge of youth development • Ability to motivate youth and manage behavior problems • Ability to deal with the general public • Ability to implement quality programs for youth • Ability to organize and supervise members in a safe environment • Mandatory CPR and First Aid Certifications (can obtain through Club) • Valid State Drivers License (recommended) PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: A majority of time will be spent sitting or standing. Moderate lifting will be required from time to time. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job Benefits • $20.00-$21.00 per hour (Depending on Experience) • Pension Plan (after meeting eligibility criteria) • Paid Sick Time • Training & Development