<div class="content-intro"><p>Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.</p></div><p>We are seeking a dedicated and proactive Senior Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction. </p> <p><strong>Key Responsibilities: </strong></p> <ul> <li>Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.</li> <li>Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.</li> <li>Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.</li> <li>Work closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.</li> <li>Document and track customer interactions and issue resolutions using our ticketing system. </li> <li>Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions. </li> <li>Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome. </li> <li>Proactively identify opportunities to improve our products and services based on customer feedback. </li> </ul> <p><br><br></p> <p><strong>Qualifications: </strong></p> <ul> <li>Bachelor's degree or equivalent experience<em> </em>required. </li> <li>Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds. </li> <li>Excellent problem-solving abilities and a proactive approach to issue resolution. </li> <li>Exceptional attention to detail and organizational skills. </li> <li>Ability to work independently and prioritize tasks in a fast-paced environment.</li> <li>Previous experience in customer support or a related field is a plus, but not required.</li> <li>Passion for robotics and technology is highly desirable</li> </ul> <p> </p> <p> </p> <hr> <p><span style="font-size: 10pt;">This is an onsite position at our Salem office.</span></p> <p><span style="font-size: 10pt;"><em>The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.</em></span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Anticipated Base Salary Range</div><div class="pay-range"><span>$88,000</span><span class="divider">—</span><span>$114,000 USD</span></div></div></div><div class="content-conclusion"><p><strong><em>In addition to base pay, our competitive total rewards package consists of the following for full-time employees:</em></strong></p> <ul> <li><strong>401(k) Plan:</strong><span class="Apple-converted-space"> </span>Includes a 6% company match.</li> <li><strong>Equity:</strong><span class="Apple-converted-space"> </span>Company stock options.</li> <li><strong>Insurance Coverage:</strong><span class="Apple-converted-space"> </span>100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.</li> <li><strong>Benefit Start Date:</strong><span class="Apple-converted-space"> </span>Eligible for benefits on your first day of employment.</li> <li><strong>Well-Being Support:</strong><span class="Apple-converted-space"> </span>Employee Assistance Program (EAP).</li> <li><strong>Time Off:</strong> <ul> <li><strong>Exempt Employees:</strong><span class="Apple-converted-space"> </span>Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.</li> <li><strong>Non-Exempt Employees:</strong><span class="Apple-converted-space"> </span>10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.</li> </ul> </li> <li><strong>On-Site Perks:</strong><span class="Apple-converted-space"> </span>Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.</li> <li><strong>Parental Leave:</strong><span class="Apple-conver