<p><span data-contrast="auto">Riva is seeking a strategic, detail-oriented Product Operations Manager to strengthen how our Product team uses data, customer feedback, and operational signals to make better decisions. Reporting to the Director of Product, you will build the dashboards, feedback programs, release processes, reporting rhythms, and product operations practices that help Riva understand product health, customer adoption, launch impact, and value realization across our enterprise software portfolio.</span> <br> <br><span data-contrast="auto">This is not a traditional Product Owner or pure data analyst role. It is a hands-on Product Operations role focused on creating the systems and structure that help Product, Engineering, Customer Experience, Support, and leadership act on the right insights.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none">WHAT YOU WILL BE DOING</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto"> Build and improve the operating rhythms, tools, templates, trackers, and reporting practices that help the Product team work effectively and scale.</span></li> <li><span data-contrast="auto"> Define and maintain product health metrics, including usage, adoption, engagement, feature consumption, onboarding health, reliability, customer friction, and value indicators.</span></li> <li><span data-contrast="auto"> Create product-level dashboards and executive reporting views that turn data into clear insights, recommendations, and decision points.</span></li> <li><span data-contrast="auto"> Design and operate structured customer feedback programs for beta users, design partners, early customers, and strategic enterprise accounts.</span></li> <li><span data-contrast="auto"> Partner with Product Managers, Product Owners, Engineering, Customer Experience, Support, Sales, and Marketing to ensure feedback is captured, synthesized, and incorporated into product planning.</span></li> <li><span data-contrast="auto"> Support release and launch operations, including readiness tracking, customer impact assessment, internal enablement, communications, success measures, and post-release reviews.</span></li> <li><span data-contrast="auto"> Monitor feature adoption and post-launch performance; identify drop-off points, unexpected behaviour, customer friction, and opportunities to improve outcomes.</span></li> <li><span data-contrast="auto"> Create funnel and workflow views that account for enterprise usage patterns, including account-level adoption, user roles, customer segments, implementation maturity, and configuration differences.</span></li> <li><span data-contrast="auto"> Use product telemetry, support trends, quality signals, and observability tools to identify operational risks, recurring issues, and customer-impacting events.</span></li> <li><span data-contrast="auto"> Establish clear communication routines and formats for product updates, launch status, feedback themes, decisions, risks, and learning summaries.</span></li> <li><span data-contrast="auto"> Identify manual, inconsistent, or unclear processes and implement practical improvements that reduce administrative burden and strengthen follow-through.</span></li> </ul> <p><strong><span data-contrast="none">WHAT YOU BRING TO THE TABLE</span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">You are a structured, curious, and action-oriented Product Operations professional who brings clarity to complex information. You can combine product data, customer feedback, support signals, release activity, and stakeholder input into a clear story that helps teams make better decisions.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">You understand that strong Product Operations is more than reporting. It creates the frameworks, feedback loops, operating rhythms, and communication systems that help Product teams scale their impact. You are comfortable building processes where none exist and can move easily between technical teams, customer-facing partners, and executive stakeholders.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">More specifically:</span><span data-ccp-props="{"335559739":120}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":504,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience in Product Operations, Product Management, Product Analytics, Customer Insights, Business Operations, Release Operations, or related fields.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":504,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"> Experience in B2B SaaS or enterprise software, with an unde