<h4><strong>Who we are</strong></h4> <p>SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.</p> <h4><strong>Why you want this job</strong></h4> <p>At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!</p> <ul> <li><strong><span data-contrast="auto">Start Dat</span><span data-contrast="auto">e: Monday, November 9, 2026</span></strong></li> <li><strong>Location: </strong>Train and work remotely from approved states (Utah, Texas, Florida and North Carolina)</li> <li><strong><span data-contrast="auto">Training:</span></strong><span data-contrast="auto"> 4 weeks (M-F, 10 AM–5 PM MST, <strong>100% attendance is mandatory</strong>)</span></li> <li><span data-teams="true">Full time, part time, or limited split shifts available</span></li> <li><strong><span data-contrast="auto">Shifts: </span></strong><span data-contrast="auto">Only hiring for</span><strong> </strong><span data-contrast="auto">afternoon/evening shifts at this time, including 1 required weekend shift (<span data-ccp-props="{"335559739":0}">Saturday or Sunday)</span></span><span data-ccp-props="{"335559739":0}"> each week </span></li> <li><strong><span data-contrast="auto">Pay:</span></strong><span data-contrast="auto"> $15/hour + bonus potential up to $6/hour</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <h4><strong>What you’ll do</strong></h4> <ul> <li><strong><span data-contrast="auto">Answer inbound calls</span></strong><span data-contrast="auto">: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Consult with care</span></strong><span data-contrast="auto">: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Stay connected</span></strong><span data-contrast="auto">: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Provide top-tier service</span></strong><span data-contrast="auto">: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Solve problems with ease</span></strong><span data-contrast="auto">: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Hit your targets</span></strong><span data-contrast="auto">: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.</span><span data-ccp-props="{"335559739":0}"> </span></li> <li><strong><span data-contrast="auto">Live our values</span></strong><span data-contrast="auto">: Bring your </span><strong><span data-contrast="auto">Big Hearted</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Unconventional</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Tenacious</span></strong><span data-contrast="auto">, and </span><strong><span data-contrast="auto">Better Together</span></strong><span data-contrast="auto"> attitude to every call, chat, and interaction.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <h4><strong>What you'll need</strong></h4> <ul> <li><strong><span data-contrast="auto">2-3 years minimum customer service experience</span></strong><span data-ccp-props="{"335559739":0}"