We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Azerbaijani and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system. This job includes working on rotational shifts 2 working days and 2 days off. Hours: 11:00 AM – 11:00 PM Baku time. The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information. Join us to be the voice of our brand and help continuously elevate our customer experience! • Responding to phone calls, emails, and chat messages. • Quickly and efficiently resolving customer issues. • Processing returns, exchanges, and customer complaints. • Keeping records of each interaction with customers. • Updating customer information in the CRM system. • Collecting and forwarding customer feedback to relevant departments. • Informing customers about the status of their inquiries. • Excellent oral and written communication skills for both Azerbaijani and English, Turkish languages. • Ability to conduct dialogue politely and professionally. • Ability to work with large volumes of information. • Attention to detail and accuracy in documentation. • Proficiency in PC and basic office programs. • Skills in working with CRM systems and other specialized software. • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location.