<h1 class="_9k2iva0 p8i6j0e _1ibi0s3e heading1 _9k2iva1">About AlayaCare</h1> <p class="p8i6j03 paragraph">At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.</p> <p class="p8i6j03 paragraph">With 650+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.</p> <h1 class="_9k2iva0 p8i6j0e _1ibi0s3e heading1 _9k2iva1">About the Role</h1> <p data-pm-slice="1 1 []">As an Accounts Receivable Specialist, you’ll play an important role in maintaining AlayaCare’s financial health by managing customer collections, applying payments accurately, and supporting reliable cash-flow forecasting. You’ll work closely with customers, Account Management, and Finance to resolve outstanding balances, investigate payment discrepancies, and keep customer accounts up to date. This is a hands-on role that combines customer account management, reconciliations, reporting, and process improvement, with opportunities to use AI tools responsibly to improve efficiency and accuracy in day-to-day work.</p> <h1 class="_9k2iva0 p8i6j0e _1ibi0s3e heading1 _9k2iva1">What You’ll Do</h1> <ul> <li class="p8i6j03 paragraph">Manage customer collections and follow up consistently to support timely payment.</li> <li class="p8i6j03 paragraph">Prioritize accounts using aging, balance, risk, and customer circumstances.</li> <li class="p8i6j03 paragraph">Resolve payment issues and disputes by partnering with customers and internal stakeholders.</li> <li class="p8i6j03 paragraph">Apply customer payments and deposits accurately, reducing unapplied cash and discrepancies.</li> <li class="p8i6j03 paragraph">Reconcile cash receipts to the general ledger and support month-end close activities.</li> <li class="p8i6j03 paragraph">Analyze accounts receivable aging, collection performance, and payment commitments to inform cash forecasting.</li> <li class="p8i6j03 paragraph">Improve collection processes, controls, documentation, and systems to increase accuracy and efficiency.</li> <li class="p8i6j03 paragraph">Use AI tools responsibly to improve productivity while protecting privacy, security, and fairness.</li> </ul> <h1 class="_9k2iva0 p8i6j0e _1ibi0s3e heading1 _9k2iva1">What You Bring to the Team</h1> <ul> <li class="p8i6j03 paragraph">Intermediate accounting and bookkeeping experience, including accounts receivable, payment application, reconciliations, and general ledger activity.</li> <li class="p8i6j03 paragraph">Strong analytical and problem-solving skills for investigating discrepancies and resolving account issues.</li> <li class="p8i6j03 paragraph">Excellent organization and time-management skills for managing customer accounts and competing deadlines.</li> <li class="p8i6j03 paragraph">Clear written and verbal communication skills for handling collection conversations professionally.</li> <li class="p8i6j03 paragraph">Customer-service and relationship-management skills that balance customer needs with collection objectives.</li> <li class="p8i6j03 paragraph">Exceptional attention to detail and commitment to accurate financial records.</li> <li class="p8i6j03 paragraph">Experience with enterprise resource planning, accounts receivable, and collection systems.</li> <li class="p8i6j03 paragraph">Working knowledge of AI tools and the ability to apply them responsibly in daily work.</li> </ul> <h1 class="_9k2iva0 p8i6j0e _1ibi0s3e heading1 _9k2iva1">Why Join AlayaCare?</h1> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading2 _9k2iva1">Work With Purpose</h2> <p class="p8i6j03 paragraph">At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.</p> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading2 _9k2iva1">Grow in a High-Trust Culture</h2> <p class="p8i6j03 paragraph">We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.</p> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading2 _9k2iva1">Balance That Works for You</h2> <p class="p8i6j03 paragraph">We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.</p> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading2 _9k2iva1">Benefits That Matter</h2> <ul> <li class="p8i6j03 paragraph">Equity in a well-funded, scaling company.</li> <li class="p8i6j03 paragraph">Comprehensive health benefits, telemedicine, and lifestyle spending accounts.</li> <li class="p8i6j03 paragraph">Parental leave top-up and family support programs.</li> </ul> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading2 _9k2iva1">Inclusive by Design</h2> <p class="p8i6j03 paragraph">We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connectio