Director of Operations

<div class="content-intro"><p>Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">P</span><span data-ccp-parastyle="heading 1">osition Summary</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":240,"335559739":100}"> </span></p> <p><span data-contrast="auto">Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.</span><span data-ccp-props="{"335559739":100}"> </span></p> <p><strong>What You'll Do</strong></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Operations & Service Delivery</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":240,"335559739":100}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Oversee fulfillment for member sampling, e-commerce, and third-party </span><span data-ccp-parastyle="List Bullet">logistics</span><span data-ccp-parastyle="List Bullet"> (3PL) clients from a shared inventory pool; </span><span data-ccp-parastyle="List Bullet">establish</span><span data-ccp-parastyle="List Bullet"> capacity and contingency plans for promotions and peak periods.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Act as a senior operational contact for key partners and clients, resolving service issues and </span><span data-ccp-parastyle="List Bullet">maintaining</span><span data-ccp-parastyle="List Bullet"> SLAs.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Inventory, Transportation & Financial Performance</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":240,"335559739":100}"> </span></p> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> <li><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Prioritize and deliver process and labor improvements with measurable, recurring savings.</span></span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Automation, Systems & Continuous Improvement</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":240,"335559739":100}"> </span></p> <