<div class="content-intro"><p>Join the Team!</p> <p>Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?</p> <p>At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!</p> <p>We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.</p></div><h3><span data-contrast="auto">Position Overview</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></h3> <p><span data-contrast="auto">Align is</span><span data-contrast="auto"> </span><span data-contrast="auto">seeking</span><span data-contrast="auto"> </span><span data-contrast="auto">a reliable and customer-focused</span><span data-contrast="auto"> </span><span data-contrast="auto">Desktop Analyst</span><span data-contrast="auto"> </span><span data-contrast="auto">to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and non-critical IT assets. Prior experience supporting users in a managed services or corporate environment is preferred, and</span><span data-contrast="auto"> </span><span data-contrast="auto">strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not</span><span data-contrast="auto"> </span><span data-contrast="auto">required. Critical</span><span data-contrast="auto"> </span><span data-contrast="auto">IT assets. Prior experience supporting users in a corporate environment is preferred, and</span><span data-contrast="auto"> </span><span data-contrast="auto">strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not</span><span data-contrast="auto"> </span><span data-contrast="auto">required.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="auto">This is a hybrid role that requires being onsite at our NYC office three days per week, with occasional visits to client sites in Newark or Mountainside, NJ.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">You will be required to participate in a rotational on-call schedule that includes overnights and weekends </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">This is a full-time position offering full benefits, a salary in the $60K to $70K range.</span><span data-ccp-props="{}"> </span></li> </ul> <h3><span data-ccp-props="{}">Key Responsibilities</span></h3> <ul> <li><span data-contrast="auto">Provide</span><span data-contrast="auto"> </span><span data-contrast="auto">frontline chat-based technical support</span><span data-contrast="auto"> </span><span data-contrast="auto">for end users across key managed services clients.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Deliver</span><span data-contrast="auto"> </span><span data-contrast="auto">excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Assist</span><span data-contrast="auto"> </span><span data-contrast="auto">users with common technical issues including:</span><span data-contrast="auto"> </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span> <ul> <li><span data-contrast="auto">Password resets</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Basic connectivity issues</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Microsoft Office Administration </sp